{"id":4400,"date":"2022-07-12T15:24:49","date_gmt":"2022-07-12T13:24:49","guid":{"rendered":"https:\/\/ten-haaft.com\/?page_id=4400"},"modified":"2025-12-02T13:41:40","modified_gmt":"2025-12-02T12:41:40","slug":"faqs","status":"publish","type":"page","link":"https:\/\/ten-haaft.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#213A8F&#8221; header_font_size=&#8221;60px&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#213A8F&#8221; header_2_font_size=&#8221;46px&#8221; header_4_font=&#8221;|||on|||||&#8221; header_4_font_size=&#8221;16px&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_font_size_tablet=&#8221;46px&#8221; header_font_size_phone=&#8221;32px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;46px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">FAQ &#8211; Frequently Asked Questions<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQs Men\u00fc&#8221; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;Code&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]  <label style=\"font-size: 20px;\">Choose Topic:<!-- [et_pb_line_break_holder] -->    <select id=\"oyster_country\" style=\"border: 1px solid #000; padding: 16px 10px 10px 10px; width: 100%; margin-top: 10px;border-radius: 3px;\"><!-- [et_pb_line_break_holder] --><option value=\"general\">General questions<\/option><!-- [et_pb_line_break_holder] --><option value=\"buy-antenna\">I would like to buy an antenna for my motorhome.<\/option><!-- [et_pb_line_break_holder] --><option value=\"fitted-antenna\">I already have an aerial on my motorhome.<\/option><!-- [et_pb_line_break_holder] --><option value=\"connect\">Oyster\u00ae Connect<\/option><!-- [et_pb_line_break_holder] --><option value=\"tecklift\">tecklift<\/option><!-- [et_pb_line_break_holder] -->    <\/select><!-- [et_pb_line_break_holder] -->  <\/label>[\/et_pb_code][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<script><!-- [et_pb_line_break_holder] -->document.addEventListener('DOMContentLoaded', function() {<!-- [et_pb_line_break_holder] -->  const sel = document.getElementById('oyster_country');<!-- [et_pb_line_break_holder] -->  if (!sel) return;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function showSection(value) {<!-- [et_pb_line_break_holder] -->    \/\/ Alle Sections ausblenden<!-- [et_pb_line_break_holder] -->    document.querySelectorAll('.et_pb_section').forEach(sec => {<!-- [et_pb_line_break_holder] -->      \/\/ Nur die relevanten FAQ-Sections ausblenden \u2013 nicht den ganzen Content!<!-- [et_pb_line_break_holder] -->      if (sec.id === 'general' || <!-- [et_pb_line_break_holder] -->          sec.id === 'buy-antenna' || <!-- [et_pb_line_break_holder] -->          sec.id === 'fitted-antenna' || <!-- [et_pb_line_break_holder] -->          sec.id === 'connect' || <!-- [et_pb_line_break_holder] -->          sec.id === 'tecklift') {<!-- [et_pb_line_break_holder] -->        sec.style.display = 'none';<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    \/\/ Nur die Section mit der passenden ID einblenden<!-- [et_pb_line_break_holder] -->    const target = document.getElementById(value);<!-- [et_pb_line_break_holder] -->    if (target) {<!-- [et_pb_line_break_holder] -->      target.style.display = 'block';<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  \/\/ Gleich beim Laden einmal ausf\u00fchren<!-- [et_pb_line_break_holder] -->  showSection(sel.value);<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  \/\/ Und jedes Mal bei \u00c4nderung<!-- [et_pb_line_break_holder] -->  sel.addEventListener('change', function() {<!-- [et_pb_line_break_holder] -->    showSection(this.value);<!-- [et_pb_line_break_holder] -->  });<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Allgemeine Fragen&#8221; module_class=&#8221;general active&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#213A8F&#8221; header_2_font_size=&#8221;46px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; header_2_font_size_tablet=&#8221;46px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">General questions<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#213A8F&#8221; divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;15%&#8221; custom_margin=&#8221;15px||15px||true|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_css_main_element=&#8221;display: flex;||align-items: center;||justify-content: center;||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Where in can we find authorized service points that can resolve our technical problems?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]You can find all national and international service points on the ten Haaft website. Please contact us by phone to make an appointment before driving to a service point.<\/p>\n<p><a href=\"\/en\/dealer-search\/\" target=\"_blank\" rel=\"noopener noreferrer\">service points<\/a>.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is there a fundamental difference between watching TV at home and watching TV in a recreational vehicle?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>At home, the satellite system is permanently installed and initially aligned to the right satellite by the TV technician.<br \/>On RVs, the satellite system is usually also permanently installed, but it must be aligned to the requested satellite whenever the position of the vehicle has changed. Fully-automatic satellite systems represent an enormous benefit in this case. At the touch of a button and after a minimal time period, the requested program is received.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;General overview of cables&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"40%\">Scart-Kabel<\/th>\n<th scope=\"col\" width=\"60%\"><\/th>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2023\/04\/oyster_scart-kabel_satellitenanlage_ten-haaft-300x225.jpg\" alt=\"\" class=\"wp-image-11966 alignnone size-medium\" width=\"239\" height=\"179\" \/><\/td>\n<td>This cable transmits picture and sound from the receiver to the TV set. It was only used with our analogue and digital receivers. Later it was replaced by the chinch cable or the HDMI cable..<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"40%\">Chinch-Kabel<\/th>\n<th scope=\"col\" width=\"60%\"><\/th>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2023\/04\/oyster_chinch-kabel_satellitenanlage_ten-haaft-300x225.jpg\" alt=\"\" class=\"wp-image-11963 alignnone size-medium\" width=\"210\" height=\"158\" \/><\/td>\n<td>This cable transmits picture and sound from the receiver to the TV set. It was used with our digital receivers and later replaced by the HDMI cable..<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"40%\">HDMI-Kabel<\/th>\n<th scope=\"col\" width=\"60%\"><\/th>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2023\/04\/oyster_hdmi-kabel_satellitenanlage_ten-haaft-300x225.jpg\" alt=\"\" class=\"wp-image-11971 alignnone size-medium\" width=\"243\" height=\"182\" \/><\/td>\n<td>This cable is used with our HDTV \u201cEurope\u201d receiver to transmit the TV signal from the receiver to the TV set.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"40%\">Koaxial-Kabel<\/th>\n<th scope=\"col\" width=\"60%\"><\/th>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2023\/04\/oyster_koaxial-kabel_satellitenanlage_ten-haaft-300x225.jpg\" alt=\"\" class=\"wp-image-11932 alignnone size-medium\" width=\"232\" height=\"174\" \/><\/td>\n<td>\tThis cable is used to transmit the signal from the antenna to the receiver or the TV set.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How fast can I drive with the system on the roof?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We recommend a maximum speed of 130 km\/h for all ten Haaft systems. Exceptions to this are our Oyster V and our Oyster 70, for which we recommend a maximum speed of 150 km\/h.<\/p>\n<p>Please also note that:<\/p>\n<ul>\n<li>\u2026 wen transporting \/ reversing > 30 km\/h, especially when the vehicle is loaded onto a truck or train, the antenna must be secured against undesired uprighting by taking suitable measures.<\/li>\n<li>\u2026 the driver of the motor vehicle must, in accordance with the German road traffic regulations (StVO), satisfy himself of the roadworthinesss of his motor vehicle before the start of each journey. For this purpose, it must be checked by looking at the external unit that the antenna is fully retracted.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can the Oyster\u00ae TV also be used with SAT antennas?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<span>You can use the TV with any SAT antenna as well as for older ten Haaft systems. However, the TV set functions here only as a receiver and thus loses its premium function. It is therefore not possible to control the antenna via the remote control.<\/span>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Antenne kaufen&#8221; module_class=&#8221;buy-antenna&#8221; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#213A8F&#8221; header_2_font_size=&#8221;46px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; header_2_font_size_tablet=&#8221;46px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">I would like to buy an antenna for my motorhome.<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#213A8F&#8221; divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;15%&#8221; custom_margin=&#8221;15px||15px||true|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_css_main_element=&#8221;display: flex;||align-items: center;||justify-content: center;||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Where do I want to go?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]A mobile satellite system enables reception throughout Europe. Depending on the size of the dish, the popular holiday countries are covered so that regional TV or radio stations can be received even far away from home.<\/p>\n<p>For short trips within Germany and the surrounding EU countries, a compact flat antenna (e.g. CARO\u00ae+) with its reception range covering Central Europe is sufficient.<\/p>\n<p>If you prefer to travel to Spain, Italy or Norway, you need an antenna with the reception range of our Cytrac\u00ae DX, our Oyster\u00ae IV 65 or our new Oyster\u00ae 70.<\/p>\n<p>Passionate travellers best choose the Oyster\u00ae IV 85 or our new Oyster\u00ae V, which cover almost all popular holiday countries from the North Cape to Morocco.<\/p>\n<p>You can find out which antenna size is best suited for your travel destinations with the help of our \u201e<a href=\"\/en\/rezeption-ranges\/\" target=\"_blank\" rel=\"noopener noreferrer\">reception ranges<\/a>\u201c<\/p>\n<p>Furthermore, there is the option &#8220;SKEW&#8221;, which increases the reception range of the antenna. In the outlying areas of the south-western and south-eastern holiday regions, the LNB mus be rotated due to the curvature of the earth. With the SKEW function, the Oyster\u00ae system automatically detects in which direction the LNB has to be turned and adjusts itself by means of a special motor. This fully automatic option is only available with our parabolic antennas. With our flat antennas, however, it is possible to adjust SKEW manually.<\/p>\n<p>You can find more information about the SKEW <span>\u00a0<\/span><a href=\"https:\/\/download.ten-haaft.com\/Skew_Winkel.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.[\/et_pb_toggle][et_pb_toggle title=&#8221;How much space does a satellite system require on a vehicle roof?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]Space requirements differ depending on dish and panel size and should be inquired prior to installation. Otherwise the antenna might be mounted too close to other roof installations or protrude the vehicle rim. In some cases, height also represents a problem.<\/p>\n<p>An advice: Oftentimes people add the 14 cm installation height of the satellite system (e.g. CARO\u00ae \/ Cytrac\u00ae DX) to the vehicle&#8217;s overall height and are then upset because they believe that the vehicle will be too high to fit under a carport or in the garage once equipped with the satellite system.<\/p>\n<p>In this case please keep in mind that roof installations, such as skylights or sleeper compartments, are already included in the overall height.<\/p>\n<p>So in many cases, the CARO\u00ae\u00a0\/ Cytrac\u00ae DX as lowest flat-panel antenna will actually fit as it is only marginally higher than a roof rail or skylight. Detailed space requirement sketches can be found on our website under &#8220;Info material&#8221; &#8211; &#8220;Other documents&#8221; or under &#8220;Products&#8221; &#8211; &#8220;Space requirements&#8221;.<\/p>\n<p>&nbsp;<\/p>\n<h4>Height\u00a0satellite systems<\/h4>\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"50%\">\n<p style=\"text-align: center;\">Flat satellite systems<\/p>\n<\/th>\n<th scope=\"col\" width=\"50%\">\n<h4>Height<\/h4>\n<\/th>\n<\/tr>\n<tr>\n<td>CARO\u00ae+<\/td>\n<td>~ 14 cm<\/td>\n<\/tr>\n<tr>\n<td>Cytrac\u00ae<span>\u00a0<\/span>DX<\/td>\n<td>~ 14 cm<\/td>\n<\/tr>\n<tr>\n<th scope=\"col\" width=\"50%\">\n<p style=\"text-align: center;\">Parabol satellite systems<\/p>\n<\/th>\n<th scope=\"col\" width=\"50%\"><\/th>\n<\/tr>\n<tr>\n<td>Oyster\u00ae 65<\/td>\n<td>~ 22 cm<\/td>\n<\/tr>\n<tr>\n<td>Oyster\u00ae 85<\/td>\n<td>~ 22 cm<\/td>\n<\/tr>\n<tr>\n<td>Oyster\u00ae 70<\/td>\n<td>~ 17,5 cm<\/td>\n<\/tr>\n<tr>\n<td>Oyster\u00ae V<\/td>\n<td>~ 17 cm<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How much does an antenna weigh&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]Especially nowadays, you often have to pay attention to every kilogram when buying a vehicle. Therefore, when buying an antenna, you should also know how much the desired model weighs:<\/p>\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"33%\">Flat satellite systems<\/th>\n<th scope=\"col\" width=\"33%\">External unit<\/th>\n<th scope=\"col\" width=\"33%\">Mounting material and accessories<\/th>\n<\/tr>\n<tr>\n<td>CARO\u00ae+<\/td>\n<td>~ 15 kg<\/td>\n<td>~ 2 kg<\/td>\n<\/tr>\n<tr>\n<td>Cytrac\u00ae<span>\u00a0<\/span>DX<\/td>\n<td>~ 16 kg<\/td>\n<td>~ 2 kg<\/td>\n<\/tr>\n<tr>\n<th scope=\"col\" width=\"33%\">Parabol satellite systems<\/th>\n<th scope=\"col\" width=\"33%\"><\/th>\n<th scope=\"col\" width=\"33%\"><\/th>\n<\/tr>\n<tr>\n<td>Oyster\u00ae 65<\/td>\n<td>~ 11 kg<\/td>\n<td>~ 3 kg<\/td>\n<\/tr>\n<tr>\n<td>Oyster\u00ae 85<\/td>\n<td>~ 12 kg<\/td>\n<td>~ 3 kg<\/td>\n<\/tr>\n<tr>\n<td>Oyster\u00ae 70<\/td>\n<td>~ 11,7 kg<\/td>\n<td>~ 3 kg<\/td>\n<\/tr>\n<tr>\n<td>Oyster\u00ae V<\/td>\n<td>~ 11 kg<\/td>\n<td>~ 3 kg<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How many TV sets do you want?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]Before you make a final decision on the type of the system you want, it is time to look inside the vehicle. You should consider how many TV sets you want to watch TV on at the same time. Basically, a distinction is made between single, twin &#038; quadro LNBs.<\/p>\n<ul>\n<li>\u2022With a single LNB you can only watch TV on one TV set at a time.<\/li>\n<li>\u2022With a Twin LNB, you can watch TV on up to two TV sets at the same time.<\/li>\n<li>\u2022With a Quadro LNB, you can watch TV on up to four TV sets.<\/li>\n<\/ul>\n<p>Our CARO\u00ae+ is equipped with a single LNB.<\/p>\n<p>Our Cytrac\u00ae DX <span>&nbsp;<\/span><span>&nbsp;<\/span>can be equipped with both a Single LNB and a Twin LNB.<\/p>\n<p>Our parabolic antennas can be equipped with a Single LNB, a Twin LNB or with a Quadro LNB.[\/et_pb_toggle][et_pb_toggle title=&#8221;Which equipment variants are available?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]Which equipment variant suits you best depends, among other things, on your existing equipment.<\/p>\n<p><strong>Vision<\/strong><span>\u00a0<\/span>(= complete satellite system without receiver)<br \/>\nThe Vision version is specially designed for customers who already have their own receiver or a TV set with an integrated receiver. Here you receive the satellite antenna with a connected control unit.<strong><\/strong><\/p>\n<p><strong>Premium<\/strong><span>\u00a0<\/span>(= complete satellite system incl. Oyster\u00ae TV  set)<br \/>\nThe Premium version is especially for customers who want a complete system from one source. The Premium system allows you to operate both devices simply and easily with only one remote control.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Antenne bereits vorhanden&#8221; module_class=&#8221;fitted-antenna&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#213A8F&#8221; header_2_font_size=&#8221;46px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; header_2_font_size_tablet=&#8221;46px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">I already have an aerial on my motorhome.<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#213A8F&#8221; divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;15%&#8221; custom_margin=&#8221;15px||15px||true|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_css_main_element=&#8221;display: flex;||align-items: center;||justify-content: center;||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;My antenna rotates but does not find a signal.&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]This can have many reasons. However, the cause is usually one of the following two:<\/p>\n<p>Shadowing \u2013 from the location of the satellite receiving system, the satellite is obscured.  For example, by trees or buildings, by high mountains or just about anything else nearby. The exact direction to the satellite varies from satellite to satellite and also depends on the current location. In general: The view in southern directions must always be clear!<\/p>\n<p>Transponder changeover \u2013 our satellite systems \u201cknow\u201d the different satellites.  If the satellite operator changes something about a satellite, e.g. a transmission frequency, the system cannot immediately recognise the satellite and therefore cannot find it. Of course, there is some intelligent software in the system, so that successful reception is possible in most cases. But this takes a lot of time!<br \/>\n<strong>Therefore, simply let the antenna search.<\/strong><span>&nbsp;<\/span>In the worst case, this can take half an hour. As soon as the antenna has found the satellite, it remembers the new parameters and works as quickly and reliably as usual in the future.<br \/>\nThe same problem can also occur if you make a serious change of location &#8211; e.g. Travel far to Eastern Europe or North Africa. Here, too, the intelligent routines work automatically and usually restore reception \u2013 you just have to be patient once and give the technology the time it needs. <\/p>\n<p>In the worst case, the satellite operator has changed the configuration of the satellite very extensively. In this case, you can quickly restore the usual function by loading a software update.<br \/>\n<strong>In the Updates section &#8220;<a href=\"\/en\/service\/updates\/\">Updates<\/a>&#8221; you will find all the information you need to carry out an update for your antenna model.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Please contact your local dealer or ten Haaft technical service if you have any additional questions.<\/p>\n<p>Phone: +49 (0)7231 58 588-935[\/et_pb_toggle][et_pb_toggle title=&#8221;LNB conversion&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]Whether you can convert the LNB depends primarily on the type of antenna:<\/p>\n<p>Our CARO\u00ae+ is equipped with a single LNB and cannot be upgraded further.<\/p>\n<p>Our Cytrac\u00ae DX <span>\u00a0<\/span><span>\u00a0<\/span>can be upgraded from a single to a twin system.<\/p>\n<p>Our parabolic antennas can be upgraded from a Single system to a Twin or to a Quadro system.<br \/>\nThe Oyster\u00ae 70 can only be upgraded from Single to TWIN.[\/et_pb_toggle][et_pb_toggle title=&#8221;How often should I service my antenna?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<span>We recommend that you have the system checked again by your dealer before our three-year warranty expires.<\/span><\/p>\n<p>Furthermore, we recommend that you regularly download updates to your system so that it functions smoothly during the holiday period. Under the following  \u201e<a href=\"\/en\/service\/updates\/\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a>\u201c you will find our latest update, as well as a detailed description.<\/p>\n<p>In the event of acute technical problems, you will find further information that may be helpful to you. \u201e<a href=\"\/en\/service\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>\u201c <\/p>\n<p>&nbsp;[\/et_pb_toggle][et_pb_toggle title=&#8221;How can I adjust the SKEW on my antenna?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]All satellites that transmit a programme of interest to Central Europeans target Central Europe. So if the receiving system is outside this area, the antenna will look &#8216;from the side&#8217; at the satellite. This effect is called &#8220;Skew angle&#8221; or &#8220;polarization misalignment angle&#8221; and occurs particularly in areas such as Portugal, southern Spain, Morocco, Greece, Turkey, and extremely on the Canary Islands. If you have chosen the SKEW option when purchasing an Oyster\u00ae (both IV and V), this setting is carried out automatically. This automatic setting is not possible for our flat antennas.<\/p>\n<p>For both the Oyster\u00ae systems without SKEW and the flat antennas, you can still get a better TV signal in the European peripheral areas by carrying out the SKEW setting manually. This is done by loosening the LNB or antenna screw connection and turning the LNB (receiving head of the antenna) or the complete flat antenna by a certain angle.<\/p>\n<table class=\"table tech\" style=\"width: 1000px;\">\n<tbody>\n<tr>\n<th scope=\"col\" style=\"width: 274.583px;\">Cytrac\u00ae<span>\u00a0<\/span><sup>DX<\/sup><\/th>\n<th scope=\"col\" style=\"width: 270.167px;\">CARO\u00ae+<\/th>\n<th style=\"width: 262.133px;\">Oyster\u00ae \/ Oyster\u00ae V<\/th>\n<th style=\"width: 262.117px;\">Oyster\u00ae 70<\/th>\n<\/tr>\n<tr>\n<td style=\"width: 274.583px;\"><img decoding=\"async\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2023\/04\/cytrac-front-premium-flachantenne-satellitenanlage-skew-300x225.jpg\" alt=\"\" class=\"wp-image-11912 alignnone size-medium\" width=\"300\" height=\"225\" \/><\/td>\n<td style=\"width: 270.167px;\"><img decoding=\"async\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2023\/04\/caro-front-premium-flachantenne-satellitenanlage-skew-300x225.jpg\" alt=\"\" class=\"wp-image-11915 alignnone size-medium\" width=\"300\" height=\"225\" \/><\/td>\n<td style=\"width: 262.133px;\"><img decoding=\"async\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2023\/04\/oyster_v-front-premium-parabolantenne-satellitenanlage-skew-300x225.jpg\" alt=\"\" class=\"wp-image-11921 alignnone size-medium\" width=\"300\" height=\"225\" \/><\/td>\n<td style=\"width: 262.117px;\"><img decoding=\"async\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2023\/04\/oyster_70-front-premium-parabolantenne-satellitenanlage-skew-300x225.jpg\" alt=\"\" class=\"wp-image-11918 alignnone size-medium\" width=\"300\" height=\"225\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>You can find more information about the SKEW<span>\u00a0<\/span><a href=\"https:\/\/download.ten-haaft.com\/Skew_Winkel.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Oyster Connect&#8221; module_class=&#8221;connect&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#213A8F&#8221; header_2_font_size=&#8221;46px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; header_2_font_size_tablet=&#8221;46px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Oyster\u00ae Connect<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#213A8F&#8221; divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;15%&#8221; custom_margin=&#8221;15px||15px||true|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_css_main_element=&#8221;display: flex;||align-items: center;||justify-content: center;||&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Cellular radio range of the Oyster\u00ae Connect:&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;Umschalter&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Depends mostly on the cellular network provider of the customer. Almost all technical key data is determined by the provider (e.g. which LTE band is used, how many users are clustered on a cellular radio tower, is the country flat or hilly, is the number of towers compatible with the topography, etc.).<\/p>\n<p>We support all cellular radio frequencies, in particular the frequencies band 28 \/ band 20, which are frequently used on the sparsely populated countryside. In addition, we optimised the performance of the aerial (the aerial gain) to match, and we avoid any signal loss on cables. If the mounting position of the Outdoor Unit on the roof of the vehicle is also optimal (without shielding roof structures), the result is a range that is noticeably superior to that of the competition.<\/p>\n<p>Provided that the network of the provider and the topography allow it, distances of more than 20 km between the Oyster\u00ae Connect and the cellular radio base station can be achieved.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;PIN input&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Via the web interface, basically the same as with a mobile phone\/smartphone. After repeated incorrect entries, you have to unlock the phone with the PUK. Oyster\u00ae Connect buffers a PIN once it has been entered correctly.<br \/>This means that the PIN does NOT have to be entered again and again.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Router performance?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>For 2.4 GHz and 5 GHz WiFi, the Indoor Unit uses intentionally reduced radiated power. This can be further reduced in 3 steps via the configuration menu (topic: exposure to radiation inside the vehicle). The range of the private WiFi still covers a range of several dozen metres around the vehicle (depending on the installation situation in the vehicle and the type of vehicle walls).<\/p>\n<p>The Outdoor Unit automatically adjusts its output power to the requirements of the respective connected base station of the network. Of course, it can at any time be ramped up to the maximum legally admissible power (up to +33 dBm or 2 W in the GSM network).<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Router speed&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The data rate of the router depends to a large extent on the characteristics of the network.<\/p>\n<p>Both, a good (private) 5 GHz WiFi and a good LTE coverage can certainly provide more than 100 Mbps, which the router passes on 1:1 to the connected clients. A sensible setting is important here: The WiFi of the Indoor Unit and the supplying WiFi to which the Outdoor Unit is connected must operate on different channels. The data rate collapses if a system does not allow the use of different channels.<\/p>\n<p>If there is little data coming from the network anyway (typical: hopelessly overloaded campsite WiFi), the router (i.e. the Indoor Unit) will not be able to make more out of it. Obviously, simply switching to cellular radio data (LTE) is a solution for such a problem.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Why is Oyster\u00ae Connect not equipped for 5G?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Currently, 5G is in the centre of public attention in Germany and in the other European countries.<\/p>\n<p>With regard to 5G, the following points currently require special consideration:<br \/>&#8211; The network coverage is of a rather theoretical nature. The population centres will be covered, the flat countryside, where the mobile home driver usually stays most of the time, will have to make do with 4G (LTE) in the long term.<\/p>\n<p>&#8211; 5G is designed as a network for an extremely large number of participants with very high data rates. This is certainly achieved. However, at the expense of the range. This is all excellent in the middle of the city &#8211; but no network provider will ever be able\/allowed to erect cellular radio towers in a grid of &lt;3 km on the flat countryside. Bear in mind that currently, since 2019, many more areas have been newly\/better\/faster covered with 4G\/<br \/>LTE than 5G networks have been set up&#8230;.<\/p>\n<p>5G \u2192 Inner-city network, also in buildings, exhibition halls, stadiums, etc.<br \/>4G \u2192 the data network for the sparsely populated, vast countryside<br \/>3G \u2192 will be switched off in 2021 by all German and a large number of European network providers. The frequencies will mainly be used for 4G expansion.<br \/>2G \u2192 Existing, full-coverage network for (voice) telephony, world-wide compatibility, but very limited suitability for data transfer<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Does Oyster\u00ae Connect also improve mobile phone reception and\/or can I also make phone calls via Oyster\u00ae Connect?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; link_option_url=&#8221;https:\/\/www.heise.de\/tipps-tricks\/Telefonieren-ueber-WLAN-so-geht-s-4676767.html&#8221; link_option_url_new_window=&#8221;on&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You don&#8217;t even need a mobile phone to use Oyster\u00ae Connect. You can use any computer or tablet, even without a cellular radio transmitter (without a SIM card), just as you know it from your home. Internet data is provided via WiFi or via LAN cable. Oyster\u00ae Connect does not use any cellular radio transmitters inside the vehicle.<\/p>\n<p>However, if you want to use a normal mobile phone for telephoning and do not receive telephone service in your mobile home, Oyster\u00ae Connect also offers support here: Check whether your mobile phone provider and your mobile phone both support &#8220;WLAN-CALL&#8221;, and activate it. In that case, if your mobile phone cannot access a cellular network, it checks whether a good WiFi network is available. It then logs on to the cellular network via this workaround. You won&#8217;t notice any difference in using your mobile phone. The calls are then transmitted first via the private WiFi of the Oyster\u00ae Connect in the vehicle and then via LTE from the vehicle roof to the cellular network. Wherever the Outdoor Unit of Oyster\u00ae Connect on the vehicle roof can receive signals, you can use it to telephone &#8211; even if the mobile phone in the vehicle would display &#8220;No service&#8221;.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can the Oyster\u00ae Connect also be used as a portable device without fixed roof mounting?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Thanks to its low weight, the Outdoor Unit of the Oyster\u00ae Connect can easily be tucked away anywhere in the vehicle and simply be put at a suitable place to be used there. There is no special requirement for the location of the aerial. However, we recommend placing the aerial mainly flat and as high as possible to ensure optimal connection to the radio networks. Since the connecting cable between the inside and the outside has a connector<br \/>on both ends, threading the cable through a cable opening in the vehicle is no problem at all.<\/p>\n<p>A longer connection cable between the Indoor Unit and the Outdoor Unit is available as an accessory. This makes the choice of the temporary installation location of the Outdoor Unit even more flexible.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I use Oyster\u00ae Connect also in Asia, the U.S.A., or Australia? This is possible with my mobile phone.&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]Although mobile phone frequencies are standardised worldwide, they are not identical in all regions. However, some bands (\u2192 frequencies) are the same almost everywhere as a minimum standard, which is why you can make calls with your mobile phone almost anywhere in the world. It is somewhat more critical with LTE data transmission; in remote  areas, &#8216;domestic&#8217; devices may have advantages here compared to Oyster Connect Europe. There are no restrictions whatsoever for the Oyster Connect Global!&#8221;[\/et_pb_toggle][et_pb_toggle title=&#8221;Is the radiation from Oyster\u00ae Connect a health risk &#8211; especially if you are sensitive to it?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The Indoor Unit of Oyster\u00ae Connect uses only WiFi with a transmission power that is intentionally significantly lower than the legally admissible level. In addition, this transmission power can be further reduced in 3 steps via the configuration website. Overall, there is no scenario in which more than 25% of the admissible power is emitted inside the vehicle.<\/p>\n<p>The quite powerful cellular radio transmitters are only in the Outdoor Unit, i.e. on the vehicle roof. The radiation is radial and flat, but not downwards. Additional shielding is achieved by the vehicle roof, which is frequently made of aluminium. The good aerial performance also ensures a reliable connection to the cellular radio towers, which automatically reduces the transmission power required in the Outdoor Unit.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can Oyster\u00ae Connect be permanently mounted on a camping bus with a raised roof?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The Outdoor Unit of Oyster\u00ae Connect is an absolute lightweight, weighing only 1.5 kg. In addition, its shape is extremely streamlined. Consequently, the forces acting on the vehicle roof are very low. However, only the vehicle manufacturer can assess the load-bearing capacity of the roof structure. Therefore, please be sure to contact the vehicle manufacturer or your specialist mobile home dealer for a qualified statement.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Do I have WiFi in the towing vehicle during the journey when Oyster\u00ae Connect is mounted on the caravan?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Provided that the necessary LTE coverage is available, Oyster\u00ae Connect also works during the journey. Please bear in mind, that in some mobile homes the living area is disconnected from the power supply during the journey. Consequently, you must ensure that your Oyster\u00ae Connect is connected to the on-board power supply during the journey and is thus powered. Analogously, this also applies to a caravan. Due to the E1 certification, operating Oyster\u00ae Connect from a moving vehicle is permitted without restriction &#8211; which, by the way, does not apply to products without a conformity mark!<\/p>\n<p>If you want to use Oyster\u00ae Connect mounted on the caravan as internet access for end devices in the towing vehicle, it is essential that the private WiFi of the Oyster\u00ae Connect Indoor Unit reaches the towing vehicle with sufficient strength. This depends only on the type of caravan and the installation location of the Indoor Unit, and must be tried out for the individual case. Also bear in mind that the transmission power of the WiFi of the Indoor Unit should not be reduced in this case.<\/p>\n<p>Caravans without front windows (continuous aluminium wall) or caravans with insulating (metal-coated) windows are a disadvantage. It is helpful to mount the Indoor Unit at mid-window level of the front window and to ensure clear visual contact from the Indoor Unit to the front of the caravan.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Why is the cable gland not underneath the mounting plate, so that you can save an additional roof gland?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The Outdoor Unit of Oyster\u00ae Connect can be mounted anywhere on the vehicle roof, regardless of what is installed underneath it in the vehicle. Due to the low weight of the Outdoor Unit of only 1.5 kg, it is not necessary to screw on the mounting plate or to drill holes in the vehicle roof. Bonding with strongly adhesive body sealant is sufficient (in case of doubt, please consult the vehicle manufacturer). The necessary power and data connections to the vehicle interior can be installed flexibly in any location you deem suitable &#8211; preferably above a cupboard or other integrated furniture, so that the roof opening is not visible from the living area. A hole of approx. 15 mm diameter is sufficient for the cable. The aerodynamic cover hood of the separate cable gland needs only be glued on.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What SIM card format is used by Oyster\u00ae Connect?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Oyster\u00ae Connect uses the very convenient <strong>mini SIM<\/strong>.<br \/>Tip: If you want to use the SIM card alternately in a mobile phone (usually Nano-SIM) and in Oyster\u00ae Connect (Mini-SIM), simply keep the frame around the Nano-SIM card supplied by the cellular network provider. This allows you to &#8220;convert&#8221; the card at any time between Nano-SIM, Micro-SIM and Mini-SIM.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Where are the LTE or WiFi transmitting units installed in Oyster\u00ae Connect?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The transmitter and the receiver used for the cellular radio and the corresponding 2.4 GHz \/ 5 GHz WiFi unit for remote access are both installed in the Outdoor Unit, i.e. on the vehicle roof.<\/p>\n<p>The transmitter and the receiver for the 2.4 GHz and the 5 GHz &#8220;private WiFi&#8221; are installed separately inside the vehicle in the Indoor Unit.<\/p>\n<p>This design has many advantages &#8211; on the one hand, the transmitting units for external data access are installed directly on the aerial and can thus work with optimal performance and without any cable losses. This is the only way to keep the rather strong signals for external communication away from the interior of the vehicle (i.e. the user). Furthermore, there is no need to install sensitive coaxial cables. Due to the high frequencies of up to almost 6 GHz, even a small kink in the cable is a knock-out criterion for an undisturbed and optimal system function when transmission signals are routed via coaxial cables.<\/p>\n<p>On the other hand, the power of the transmitters for user access inside the vehicle can be noticeably reduced. Intelligent channel selection can also ensure that the signals for external and internal access do not interfere with each other. The quality of the usable data bandwidth increases as the number of foreign signals intercepted by the private WiFi decreases \u2013 especially on the chronically overloaded 2.4 GHz band.<\/p>\n<p>For regulatory reasons, the SIM card for the cellular radio unit must be in the immediate vicinity of the actual transmitter. The possibility of transmitting the protected SIM card content via a longer cable is not provided for in the cellular radio system.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;LAN connection on the Indoor Unit: What do I do if I need more than one LAN connection?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Using an ordinary LAN switch, you can expand the plug-in possibilities practically without any limit.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What is the power consumption of Oyster\u00ae Connect?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Less than 0.1 W in standby, always less than 10 W in full operation. With an LTE or WiFi connection to the public network, usually even less than 5 W. Only if LTE is not available and a lot of data has to be transmitted via GSM (2G), the consumption can rise to a maximum of 10 W for a short time.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is the Outdoor Unit also available in other colours?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The current colour follows the current mainstream. But for black, which would not make sense from a technical point of view, everything could be implemented, provided that there is enough demand for it.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What data rates are possible with the private WiFi of Oyster\u00ae Connect?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The 2.4 GHz WiFi supports IEEE 802.11b\/g\/n; the 5 GHz WiFi supports IEEE 802.11n. This permits a data rate up to 450 Mbps.<\/p>\n<p>802.11ac\/ax is intentionally not supported. The data rate on the application side can never be so high that this would be needed. A serious disadvantage of 802.11ac\/ax is that many channels are occupied in parallel. As a result, mutual interference would be unavoidable on a campsite &#8211; the data rate would then be slower than with the older standards.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How fast does my data connection have to be to stream HDTV without problems?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>This depends almost exclusively on the provider, i.e. the server that makes the content in question available. Very roughly, you can say: You won&#8217;t be happy with less than 3 Mbps, but there are also services that want to transmit at more than 15 Mbps.<\/p>\n<p>Most playout servers nowadays scale the resolution and quality of the stream: Upwards (better picture) when they notice that a lot of bandwidth is available, and downwards (worse picture) when little bandwidth is available. It is not always certain that the bandwidth bottleneck is in the LTE or the public WiFi where your Oyster\u00ae Connect is logged in &#8211; the bottleneck can also be somewhere along the way or even on the server that is uploading the data.<\/p>\n<p>Oyster\u00ae Connect can transmit several streams in parallel to different terminals without any problems. However, you should not put everything on the private 2.4 GHz WiFi. If possible, you should also use the 5 GHz WiFi.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can my private WiFi be hacked? Is data on the private network secure?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The private WiFi uses WPA2\/AES for access control and data encryption. Older or less secure methods are not offered. The access keys (passwords) assigned at the factory are unique for each system. They are considered &#8220;secure&#8221; just because of their length of 16 digits.<\/p>\n<p>However, a password is only as secure as the user allows it to be: You lose a lot of security when you change the password and make it simpler. The security is gone if you disclose the password to somebody else.<\/p>\n<p>Due to the complicated password, we recommend you to use the QR scan function to establish the connection, if this is possible. If you are concerned about the security, you should not use the WPS function. When it is used, WPS is the largest &#8220;entry point&#8221; into a WiFi network (nothing can happen as long as you do not press the WPS button).<\/p>\n<p>Basically, your private network can also be accessed from the public side (public WiFi or cellular radio\/LTE). However, Oyster\u00ae Connect uses a very consistent firewall concept: Almost everything out, nothing in. This means that you can access all the services of the internet from inside, there are no annoying limitations here. Access from the outside via the public networks to the devices in the private network is generally not provided for, and<br \/>is blocked.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Do environmental influences such as heat, cold or humidity cause problems when placing the SIM card in the Outdoor Unit?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>In accordance with ETSI TS 102 671, memory cards and SIM cards of all types are usually specified for ambient temperatures of -40\u00b0C to +105\u00b0C. But even if a cellular network provider were to choose the simplest standard for its SIM cards, -25\u00b0C to +85\u00b0C would still be covered.<\/p>\n<p>All other &#8220;adversities&#8221; are also covered in the above-mentioned standard &#8211; i. e. factors like atmospheric humidity, corrosiveness of the environment, resistance to vibrations and shocks, memory retention time, etc.<\/p>\n<p>The reason is that nowadays millions of SIM cards are installed in industrial machines and outdoor devices all over the world. In comparison, our application in the Outdoor Unit is downright simple.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I use Oyster\u00ae Connect in a lorry?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Oyster\u00ae Connect is approved for ALL motor vehicles. However, it is designed primarily for recreational vehicles. Without any restrictions, the device can be operated on 12 V and on 24 V on-board networks. It does not consume much power (typically &lt;5 W for LTE or WiFi operation, maximum 10 W for GSM operation).<\/p>\n<p>Please note, however, that special services that may be required in a lorry (such as locating services) are not supported. This is due to the primary use, where simplicity and straightforwardness of the product are particularly important.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is e-SIM already supported?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Is planned, but currently not yet available. e-SIM is only possible in cooperation with the many different cellular network providers. We are examining corresponding possibilities. It can be available once the mobile phone providers support the product on their part.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;In case LTE connection is not possible, does Oyster\u00ae Connect use the old UMTS or GSM services to connect to the internet?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Basically yes, but&#8230;.. the UMTS (3G) networks in Germany and Europe are currently in the process of being shut down. The network operators want to use the frequencies thus released for an expansion of the LTE network. As a basic service for telephony, the GSM (2G) networks will probably continue to exist for a very long time. Although they can basically be used for data transmission, they are very, very slow and are even blocked by some providers or in some radio cells.<\/p>\n<p>Still: Oyster\u00ae Connect works just like a mobile phone and always selects the fastest available data link.<\/p>\n<p>In exceptional cases, this can mean that the data connection is indicated as &#8220;OK&#8221; and perhaps even with a &#8220;strong signal&#8221;, although the actual data rate is extremely low.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Does Oyster\u00ae Connect show that my monthly data quota is used up?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Basically no. As a mobile phone terminal, Oyster\u00ae Connect cannot &#8220;look&#8221; into your personal contract agreement with your cellular radio provider.<\/p>\n<p>However, Oyster\u00ae Connect not only checks whether your SIM card is valid (which it still is, even when your data quota is exhausted), but it also checks the real availability of the internet. Oyster\u00ae Connect is only in the &#8220;OK&#8221; state when &#8220;the internet&#8221; actually responds with data flow (LTE\/WLAN LED shines green).<\/p>\n<p>This means in practice: Everything depends on the behaviour of your provider. If the provider still allows data transmission after the data quota has been used up (typically: at a reduced speed), Oyster\u00ae Connect is still able to connect to the internet and does not display any error. However, if your provider blocks the data flow completely, there is no more internet connection, which will be indicated (LTE\/WLAN LED blinks slowly green &#8211; everything is fine, but internet is not available).<\/p>\n<p>Caution: The same message also appears if wrong or no APN data is entered. The reason is that the APN is used to regulate the data flow at the provider. With a wrong APN, you don&#8217;t get any data &#8211; just as if the APN were intentionally blocking the data flow.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;May I connect the power cable permanently in the mobile home? I don&#8217;t really like those %22cigarette lighter plugs%22.&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Basically yes, that&#8217;s even a good idea.<\/p>\n<p>However, be sure to consider the following: The &#8220;cigarette lighter plug&#8221; connected to the Oyster\u00ae Connect cable contains a fuse that protects the cable in the event of a short circuit. If you remove this plug, you will have to protect the line otherwise &#8211; even though Oyster\u00ae Connect is protected against polarity reversal and uses internal electronic fuses! Failure to do so could result in the cable burning in the event of a short circuit (cable pinched, for example)! Use a fuse rating of 2 amps or 3 amps for the external fuse protection.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What is the ideal location to install Oyster\u00ae Connect in my mobile home (alcove vehicle)?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Regardless of the type of your vehicle: &#8220;Right at the top&#8221; is always the best installation location.<\/p>\n<p>In an alcove vehicle, this would obviously be on top of the alcove. Thanks to the shape of Oyster\u00ae Connect, this is no aerodynamic problem. However, it gets more complicated if your alcove does not offer any flat surface for installation or if you are bothered by the 12 cm height of the Outdoor Unit.<\/p>\n<p>In general, the following recommendations for the installation location should be observed:<\/p>\n<ul>\n<li>The higher the better<\/li>\n<li>If it is not possible on top of the alcove, then as far away from it as possible, i.e. towards the rear of the vehicle.<\/li>\n<li>Do not install it hidden between other, higher accessories<\/li>\n<li>\u00a0Other accessories up to a height of 3 cm do not interfere.<\/li>\n<li>\u00a0Other accessories up to a height of 10 cm interfere only lightly if they are at least 50 cm away.<\/li>\n<li>\u00a0If possible, mount the Oyster\u00ae Connect on top of the other accessories on the luggage frame (low weight and good aerodynamics make it possible). In such a case, use an additional aluminium plate as a mounting aid.<\/li>\n<li>The more horizontally you mount Oyster\u00ae Connect, the more homogeneous and efficient is the omnidirectional radiation. Inclined installation reduces the range! Little inclination, however, does not make any noticeable difference in practice.<\/li>\n<li>WiFi, especially 5 GHz WiFi, has the highest requirements for unobstructed installation.<\/li>\n<\/ul>\n<p>By the way: Oyster\u00ae Connect also works at very unfavourable installation locations. Only the range advantages may be lost (mostly due to shadowing in a certain direction).<\/p>\n<p>These recommendations are thus particularly important if you would like to be self-sufficient in &#8220;the middle of nowhere&#8221; while you have to rely on a data connection.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I reset the password for my private WiFi to the factory settings if I cannot remember it?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes, you can reset Oyster\u00ae Connect to &#8220;factory settings&#8221;. All data will then be restored to the delivery status specified in the operating instructions. Any changes made by you will be lost in this case. This concerns the access password for the configuration website as well as the WiFi access passwords for the private WiFi.<\/p>\n<p>Switch off Oyster\u00ae Connect and wait for the complete shutdown. Switch Oyster\u00ae Connect back on and wait for it to boot up completely. Press and hold the &#8220;i&#8221; button on the Indoor Unit continuously for 10 seconds. This reset function works only immediately after Oyster\u00ae Connect has been switched on. This shall prevent this function from being activated accidentally, for example by equipment moving about in the vicinity of the Indoor<br \/>Unit.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Why does Oyster\u00ae Connect provide two WiFi systems? Or why not put everything in one housing?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>To be honest &#8211; Oyster\u00ae Connect provides even 3 WiFi systems&#8230;.<\/p>\n<p>First, there is the WiFi in the Outdoor Unit. It is intended to access external WiFi hotspots. This requires a long range and a strong signal. Both are best achieved from the vehicle roof with as little shielding as possible from vehicle partitions, etc. This WiFi supports 2.4 GHz WiFi and 5 GHz WiFi &#8211; whatever the WiFi access point offers.<\/p>\n<p>Second, there is the 2.4 GHz indoor WiFi. It is intended to provide access to the internet for one or more user(s), a SMART TV, or any other device. Unfortunately, there is generally a very high load on the 2.4 GHz WiFi frequency band. Therefore, your access to your private access point should be as undisturbed as possible by other users. The best way to do this is using a WiFi with an intentionally small range inside the vehicle (and a few metres around it, depending on the specific installation situation).<\/p>\n<p>Third, there is the 5 GHz indoor WiFi, which is completely independent of the 2.4 GHz indoor WiFi. Therefore, more private devices can be supplied simultaneously with best WiFi quality. All in all, it makes little sense to obtain a very high data rate via LTE, for example, and then not be able to pass it on to the users because of congested local WiFi networks.<\/p>\n<p>Since there are two private indoor WiFi networks, it makes sense to distribute the users between them. SMART TVs actually always require 2.4 GHz access. However, modern mobile phones always allow 5 GHz access. With clever distribution, the devices do not get in each other&#8217;s way and allow undisturbed, high WiFi transmission rates.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How is attenuation\/data loss related to cable length and cable type?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Coaxial cables are used to transmit high-frequency signals between the aerial and the receiver. This works very well with shortwave transmitters or even with cable TV. At very high frequencies, however, coaxial cables &#8220;swallow&#8221; a considerable part of the signals. The swallowed portion increases as the cable length increases. This is called &#8220;attenuation&#8221;. And &#8220;swallowed&#8221; signals never reach the intended receiver &#8211; e.g. the cellular radio tower. A lost signal can never be recovered. Which means that you may only receive fragmented data from the nearest tower. Since you cannot do anything with crumbled data, there is quite a harsh &#8220;data loss&#8221;. For this reason, coaxial cables are avoided as much as possible for LTE and WiFi signals of very high frequencies. The best solution is, of course, to install aerial and transmitter together in a single enclosure.<\/p>\n<p>By the way, &#8220;weak attenuation&#8221; is quite mean. Here, only a rather small portion of the signal is swallowed. However, this is already enough to corrupt the transmitted data. This is noticed by the receiver, who then has to request the transmitter to send the data again &#8211; hoping that it will work better the second time. If not, there will be three, four or even more attempts. This does not only take some time, it also puts a heavy load on the transmission channel with inherently unnecessary repetitions. Consequently, the overall throughput of useful data is significantly lower. &#8220;Strong attenuation&#8221;, in contrast, is quite consistent: Nothing goes right from the start, so there are no repetitions and unnecessary loads on the radio channel.<\/p>\n<p>It is slightly different with digital data, for example the data on a USB cable or a LAN cable. There too, there is a length restriction. However, as long as you comply with them, the data will pass through undamaged in its entirety. Consequently, no lost data and no other unpleasant &#8220;side effects&#8221;.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is a SIM card in Oyster\u00ae Connect absolutely necessary if you only want to connect to hotspots and WiFi networks?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>No, you do not need a SIM card to be able to use the WiFi functionality without restrictions. Obviously, when you switch to LTE mode, an error is detected in this case and you have to press the button again to switch back to WiFi mode.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I use foreign SIM cards (i.e. from the country I am currently in)?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Basically YES, but make sure that the SIM card is activated. It&#8217; s not enough to simply buy the card in a supermarket and insert it into Oyster\u00ae Connect. The activation process must be completed as specified by the provider you selected! Furthermore, there may be restrictions that depend on the SIM card and\/or the provider. You have to clarify this with the respective provider.<\/p>\n<p>Examples: Not all prepaid cards allow roaming! This means that such a SIM card only works in your home country and usually only in the network of the provider.<\/p>\n<p>Please also be aware that, for example, you will normally be identified as French by a German server (e.g. streaming services) if you are using a French SIM card. In this case, the so-called &#8220;geo blocking&#8221; of the server in question can be activated and deny you access to contents.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What does %22geo-blocking%22 mean?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Some online services intentionally work only IN the country of the provider. Access from abroad is blocked. The background is mostly legal matters. In case of doubt, you must clarify the details with the respective server operator.<\/p>\n<p>The servers with geo blocking use various methods to identify foreign users. Usually the IP address of the user. With a GERMAN SIM card, you have an IP from your German cellular network provider even when roaming (i.e. abroad), so you are NOT subject to geo blocking. (However, this only applies to an LTE connection! With a WiFi connection, you have the IP address of the respective WiFi provider).<\/p>\n<p>However, there are, for example, streaming apps that request the location on your mobile device and transmit this information to the server. This permits your location to be determined in detail after all.<\/p>\n<p>Oyster\u00ae Connect does NOT determine locations or share information. It only transmits the data stream from your \/ to your mobile device and does not add or remove any content.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Are there any restrictions on using your own SIM card in other European countries?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The EU Roaming Regulation of 15 June 2017 stipulates that calls, messages and surfing within the EU and EEA countries must be possible at the home tariff.<\/p>\n<p>The validity area of the EU Roaming Regulation includes the following 28 EU member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and the EEA states Liechtenstein, Norway and Iceland.<\/p>\n<p>Some contracts also include England (GB) and Switzerland (CH).<\/p>\n<p>However, the EU Roaming Regulation provides for a &#8220;fair use&#8221; clause: If, for a period of 4 months, the SIM card is used mainly abroad rather than inside the country of registration, the cellular network provider can charge additional fees for the use of the card. For detailed information, please contact your cellular network provider.<\/p>\n<p>Further information can also be found on the website of the regulatory authority responsible (Federal Network Agency): <a href=\"https:\/\/www.bundesnetzagentur.de\/DE\/Sachgebiete\/Telekommunikation\/Unternehmen_Institutionen\/\">https:\/\/www.bundesnetzagentur.de\/DE\/Sachgebiete\/Telekommunikation\/Unternehmen_Institutionen\/<\/a> Anbieterpflichten\/EURoaming\/EURoaming-node.html<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I also use Oyster\u00ae Connect with an open WiFi (hotspot) where I have to log in via a website?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes, that is possible! First, use your terminal as usual to select the desired WiFi via the configuration website http:\/\/oyster.connect. Then wait until the WiFi connection is established. This is shown, for example, by the LTE\/ WiFi LED shining permanently red, or also via the displays on the configuration website.<\/p>\n<p>The login page of this hotspot usually appears automatically in your browser after a short time. Depending on the terminal, you may only receive a corresponding message and must explicitly allow the login page to be opened.<\/p>\n<p>You can easily solve the problem that the cooperation between the internet browser on your terminal and the &#8220;dial-in server&#8221; of the open WiFi does not work smoothly: Disconnect the WiFi connection from your terminal to Oyster\u00ae Connect and re-establish it immediately. Now try to go to a website, such as www.google.de (any other website would do as well). Your browser should now connect to the WiFi dial-in website. If your device is<br \/>connected via LAN, simply unplug the LAN cable for a few seconds before you plug it back in.<\/p>\n<p>After you have logged on Oyster\u00ae Connect once on the website of the hotspot, all other terminals in the private WiFi\/LAN of Oyster\u00ae Connect are automatically online. A new login is only required if the login to the hotspot is time-limited.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I somehow see or test on the Oyster\u00ae Connect configuration website whether the data\/internet connection is actually working?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>This issue is more complex than you would think. Basically, the LTE\/WiFi LED of Oyster\u00ae Connect shows you whether or not the connection to a network could be established. As long as the corresponding LED is blinking, Oyster\u00ae Connect is not yet connected to the LTE network or the desired WiFi. However, being connected to a network does not mean that data can actually be transmitted via it!<\/p>\n<p>In the case of LTE, a continuously shining green LED simply means that Oyster\u00ae Connect was able to establish a connection to the corresponding data access point of the cellular network provider, using the APN data specified in the configuration website. However, whether the provider actually allows you to transfer data depends, among other things, on the terms and conditions of your contract with the provider. For example, the data quota of your SIM card could be exhausted, or your cellular network provider prevents roaming in foreign networks, or the PrePaid card has not been renewed, or your SIM card is &#8220;bandwidth-limited&#8221; so that you can only transfer extremely small amounts of data.<\/p>\n<p>With WiFi, a continuously shining red LTE\/WiFi LED means that the radio connection with the router on the opposite side could be established and that an IP address was obtained from it. Here, too, it depends on whether the router requires further legitimisation from you (e.g. in the form of a login) or whether the network to which the router is connected has a functioning connection to the internet at all.<\/p>\n<p>On the configuration website, Oyster\u00ae Connect offers the possibility to check the connection to the internet (link: CHECK button) by addressing a reliable internet server with a so-called ping. However, this does not really tell you how good or fast the connection to the internet actually is.<\/p>\n<p>If you have a so-called &#8220;speed test app&#8221; on your terminal, you can certainly get good information from it. However, with LTE connections you should bear in mind that each speed test consumes a considerable amount of data volume.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What\u2019s the purpose of shutting down the UMTS (3G)? Does this have an effect on the Oyster\u00ae Connect?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>3G, which is also known as UMTS has been the third generation (due to this it\u2019s called 3G) of mobile communication networks in the beginning of 2000. This network allows to process telephony as well as data traffic. According to today\u2019s standards, however, the data transmission speed is rather slow and the far advanced LTE (4G) expansion has made the 3G network virtually obsolete.<\/p>\n<p>All three German mobile network operators have announced to shut off the 3G network step by step until the end of 2021, in order to be able to use the free frequencies for LTE or 5G.<\/p>\n<p>The Oyster\u00ae Connect only uses UMTS (3G), when LTE (4G) is not available. The data transmission speed is then already much slower than with LTE. If neither 4G nor 3G is available, the Oyster\u00ae Connect takes GSM (2G), also known as EDGE, as a last resort. This is then extremely slowly, but usually still allows an internet connection. As this switching between the network generations works fully automatically on the part of the Oyster\u00ae Connect, you don\u2019t have to do anything! As a consequence of the 3G switch-off, only either LTE (4G) or GSM (2G) will be<br \/>available.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;My Oyster\u00ae Connect only ever works on the 3G network. No LTE! What\u2019s going on?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You may have inserted a very old SIM card into the Oyster\u00ae Connect. Very old means around 15 years and upwards. In most cases, these are prepaid SIM cards that have been in a \u201creserve mobile phone\u201d for many years. For technical reasons, these old SIM cards do not allow the use of LTE! Regardless of whether the associated contract or tariff would allow this today.<\/p>\n<p>In such a case, the Oyster\u00ae Connect will inevitably only be able to work in the 2G or 3G network at a very slow pace. But since 3G is to be switched off nationwide by the end of 2021, and 2G hardly allows usable data traffic, such an old SIM card is definitely no longer suitable for data transfers!<\/p>\n<p>But don\u2019t worry: Mobile phone providers will gladly exchange such old cards for a current card. To do so, contact your provider\u2019s hotline! With the new card, the Oyster\u00ae Connect will then suddenly also allow much faster data transfer in the LTE network.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Does the Oyster\u00ae consume data volume without my intervention (LTE)?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]No! The Oyster\u00ae Connect itself consumes practically no data volume. However, your personal devices are connected to the LAN or WiFi of the Oyster\u00ae Connect! These devices only notice that they are connected to the Internet via a LAN or WiFi &#8211; just like the stationary connection at home. There, the amount of data is usually not important, which is why end devices like to upload or download data into the network unchecked and on a large scale &#8211; and all without your intervention! These can be, for example, automatic data backups or cloud services or even software updates. Thus, hundreds of megabytes of data traffic can be generated night after night! In the case of Oyster Connect, however, the data consumption is always relevant,<br \/>\nas the data volume sooner or later reaches a limit via LTE. However, your end device usually cannot distinguish whether the WiFi is stationary or whether it accesses the Internet via LTE.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;tecklift&#8221; module_id=&#8221;tecklift&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#213A8F&#8221; header_2_font_size=&#8221;46px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; header_2_font_size_tablet=&#8221;46px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">tecklift works<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#213A8F&#8221; divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;15%&#8221; custom_margin=&#8221;15px||15px||true|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_css_main_element=&#8221;display: flex;||align-items: center;||justify-content: center;||&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Will the tecklift fit my motorhome?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;PASST DER TECKLIFT AN MEIN REISEMOBIL?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"87\" data-end=\"514\">The <strong data-start=\"91\" data-end=\"103\">tecklift<\/strong> is designed to be highly versatile, allowing it to adapt to the specific motorhome. Based on our experience, installation is therefore possible on approximately 95% of all motorhomes. Aside from following the specifications provided by the motorhome manufacturer regarding the maximum permitted rear load and the positions of the upper and lower mounting points, checking compatibility is very straightforward.<\/p>\n<p data-start=\"516\" data-end=\"646\">The <strong data-start=\"520\" data-end=\"532\">tecklift<\/strong> will fit the rear of your motorhome if the following measurements are present or can be adjusted on your vehicle:<\/p>\n<ul data-start=\"648\" data-end=\"901\">\n<li data-start=\"648\" data-end=\"712\">\n<p data-start=\"650\" data-end=\"712\">Horizontal distance between the upper mounting points: 60 cm<\/p>\n<\/li>\n<li data-start=\"713\" data-end=\"812\">\n<p data-start=\"715\" data-end=\"812\">Distance between the upper and lower mounting points on the motorhome: between 70 cm and 150 cm<\/p>\n<\/li>\n<li data-start=\"813\" data-end=\"901\">\n<p data-start=\"815\" data-end=\"901\">Electrical connection: 12 V \/ 10 A available in the rear garage or storage compartment<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"903\" data-end=\"1506\">The 60 cm distance between the upper mounting points is essentially an industry standard. Some motorhome models come with a factory-installed bike rack that spans the entire width of the vehicle. Even in these cases, there are solutions available, which we will be happy to discuss with you. The range of 70 cm to 150 cm between the upper and lower mounting points results from the design of the <strong data-start=\"1299\" data-end=\"1311\">tecklift<\/strong>. On most motorhomes, this range can be adjusted and provides enough flexibility to mount the <strong data-start=\"1405\" data-end=\"1417\">tecklift<\/strong> in such a way that loading bicycles in the lowered position remains easy and convenient.<\/p>\n<p data-start=\"1508\" data-end=\"1861\">There are bike racks on the market that require shorter distances\u2014usually between 40 cm and 50 cm between the upper and lower mounting points on the motorhome. In such cases, either the lower or upper mounting points must be repositioned in order to safely install the <strong data-start=\"1777\" data-end=\"1789\">tecklift<\/strong> with the minimum required distance of 70 cm at the rear of the vehicle.<\/p>\n<p data-start=\"1863\" data-end=\"2277\">If there are windows or storage compartment doors at the rear, it is important to check how the <strong data-start=\"1959\" data-end=\"1971\">tecklift<\/strong> can be installed without obstructing the opening and closing of these elements. If you have any questions regarding the installation, simply send us a message\u2014ideally with a photo or sketch of the rear of your motorhome. We are happy to advise you before purchase to ensure that everything fits perfectly.<\/p>\n<p data-start=\"2279\" data-end=\"2628\"><strong data-start=\"2279\" data-end=\"2287\">TIP:<\/strong> Please consult the manufacturer or dealer of your motorhome regarding the maximum load that may be mounted on the rear of the vehicle. If your motorhome does not yet have mounting points for a bike rack at the rear, please also confirm with the manufacturer or dealer which areas at the rear are intended and approved for such installation.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Does my bike rack fit the tecklift?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;PASST MEIN FAHRRADTR\u00c4GER AN DEN TECKLIFT?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"69\" data-end=\"431\">The <strong data-start=\"73\" data-end=\"85\">tecklift<\/strong> is designed to accommodate most bicycle carrier systems available from various manufacturers. The European-patented concept of the <strong data-start=\"217\" data-end=\"229\">tecklift<\/strong> as an adapter\u2014allowing you to continue using your existing bike rack\u2014is based on the universal adaptability of the system. It comes from the factory with various mounts and brackets already integrated.<\/p>\n<p data-start=\"433\" data-end=\"789\">A basic requirement is that your bike rack has a width of 60 cm, which is essentially an industry standard. Regarding the distance between the upper and lower mounting points on the bike rack, the <strong data-start=\"630\" data-end=\"642\">tecklift<\/strong> can be adjusted to any measurement between 40 cm and 108 cm. Most bike racks can be adjusted to the 108 cm measurement without significant effort.<\/p>\n<p data-start=\"791\" data-end=\"1078\"><strong data-start=\"791\" data-end=\"799\">TIP:<\/strong> For bike rack systems with a distance of less than 80 cm between the upper and lower mounting points, an additional upper crossbar must be installed on the tecklift. This is available as an accessory from us. Bike rack systems wider than 60 cm cannot be mounted on the tecklift.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How does the electrical connection work?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;WIE FUNKTIONIERT DER ELEKTRISCHE ANSCHLUSS?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"69\" data-end=\"470\">The electrical connection of the <strong data-start=\"102\" data-end=\"114\">tecklift<\/strong> to your vehicle\u2019s on-board power system is very straightforward. The <strong data-start=\"184\" data-end=\"196\">tecklift<\/strong> is supplied with all the necessary components, including the control box with rocker switch, fuse, cable with cable grommet, and an electrical safety circuit. Depending on the cable routing in your motorhome, a few additional meters of cable and connectors may be required.<\/p>\n<p data-start=\"472\" data-end=\"568\">All you need is a <strong data-start=\"490\" data-end=\"522\">12 V \/ 10 A power connection<\/strong> in your rear garage or a storage compartment.<\/p>\n<p data-start=\"570\" data-end=\"1116\"><strong data-start=\"570\" data-end=\"578\">TIP:<\/strong> Please ensure that the electrical supply cable has a minimum cross-section of <strong data-start=\"657\" data-end=\"668\">2.5 mm\u00b2<\/strong>. When lifting under full load, the tecklift requires approximately <strong data-start=\"736\" data-end=\"744\">10 A<\/strong> from your motorhome\u2019s 12 V system. Connecting the tecklift to the garage light or to sockets that are not sufficiently rated in cable size and fuse protection will not work. As an alternative to routing a cable through the rear panel or floor of your vehicle, we can recommend plug-in systems or a remote control. However, these are not included in our standard delivery.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What else needs to be considered when installing the tecklift?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;WAS IST BEI DER MONTAGE DES TECKLIFT NOCH ZU BEACHTEN?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"69\" data-end=\"496\">We deliver the <strong data-start=\"84\" data-end=\"96\">tecklift<\/strong> pre-assembled to the extent that you only need to attach the mounting brackets for installation on your motorhome and connect the <strong data-start=\"227\" data-end=\"239\">tecklift<\/strong> to your on-board electrical system. Adjusting the <strong data-start=\"290\" data-end=\"302\">tecklift<\/strong> to the correct position on the rear of your motorhome is also straightforward. If mounting points are already present on your vehicle, the installation essentially involves the following steps:<\/p>\n<ol data-start=\"498\" data-end=\"837\">\n<li data-start=\"498\" data-end=\"535\">\n<p data-start=\"501\" data-end=\"535\">Removing your existing bike rack<\/p>\n<\/li>\n<li data-start=\"536\" data-end=\"617\">\n<p data-start=\"539\" data-end=\"617\">Installing the side brackets for mounting the <strong data-start=\"585\" data-end=\"597\">tecklift<\/strong> on your motorhome<\/p>\n<\/li>\n<li data-start=\"618\" data-end=\"717\">\n<p data-start=\"621\" data-end=\"717\">Mounting the <strong data-start=\"634\" data-end=\"646\">tecklift<\/strong> on the rear of your motorhome and adjusting it to the correct height<\/p>\n<\/li>\n<li data-start=\"718\" data-end=\"787\">\n<p data-start=\"721\" data-end=\"787\">Electrically connecting the <strong data-start=\"749\" data-end=\"761\">tecklift<\/strong> to your on-board system<\/p>\n<\/li>\n<li data-start=\"788\" data-end=\"837\">\n<p data-start=\"791\" data-end=\"837\">Reattaching your bike rack to the <strong data-start=\"825\" data-end=\"837\">tecklift<\/strong><\/p>\n<\/li>\n<\/ol>\n<p data-start=\"839\" data-end=\"1231\"><strong data-start=\"839\" data-end=\"847\">TIP:<\/strong> If you have any questions regarding installation, feel free to discuss them with us before purchasing the tecklift. Together, we can determine in advance whether there are any aspects of your specific motorhome that require special attention. We will also be happy to put you in contact with one of our partner workshops or coordinate directly with the service center of your choice.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How many e-bikes\/bicycles can the tecklift transport? &#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;WIE VIELE E-BIKES \/ FAHRR\u00c4DER KANN DER TECKLIFT TRANSPORTIEREN?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"64\" data-end=\"153\">We have designed the <strong data-start=\"85\" data-end=\"97\">tecklift<\/strong> for transporting <strong data-start=\"115\" data-end=\"130\">two e-bikes<\/strong> or <strong data-start=\"134\" data-end=\"152\">three bicycles<\/strong>.<\/p>\n<p data-start=\"155\" data-end=\"331\"><strong data-start=\"155\" data-end=\"163\">TIP:<\/strong> If possible, load the two e-bikes onto the bike rack so that one handlebar faces to the right and the other to the left. This helps distribute the total weight evenly.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I have a panel van. Will the tecklift fit this type of vehicle?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;ICH HABE EINEN KASTENWAGEN. PASST DER TECKLIFT AUCH AUF DIESEN FAHRZEUGTYP?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; link_option_url=&#8221;https:\/\/www.heise.de\/tipps-tricks\/Telefonieren-ueber-WLAN-so-geht-s-4676767.html&#8221; link_option_url_new_window=&#8221;on&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"69\" data-end=\"319\">The current version of the <strong data-start=\"96\" data-end=\"108\">tecklift<\/strong> is designed for motorhomes. With panel vans, the two rear doors and the high position of the upper edge of the tail lights create specific requirements for the mechanical design and lifting range of the system.<\/p>\n<p data-start=\"321\" data-end=\"587\"><strong data-start=\"321\" data-end=\"329\">TIP:<\/strong> If you own a panel van, please check our website from time to time. We are currently developing a completely new technical version of the tecklift specifically for panel vans. It will be lightweight and will not place any strain on the rear doors or hinges.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How can I lower the lift? &#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;WIE KANN ICH DEN TECKLIFT ABSENKEN?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"69\" data-end=\"485\">The maximum lifting range of the <strong data-start=\"102\" data-end=\"114\">tecklift<\/strong> is <strong data-start=\"118\" data-end=\"127\">80 cm<\/strong>. Thanks to the flexible adjustability of the distance between the upper and lower mounting points on the rear of your motorhome, the <strong data-start=\"261\" data-end=\"273\">tecklift<\/strong> can in most cases be set up in such a way that loading and unloading e-bikes or bicycles is convenient. The exact distance from ground level depends on the mounting point positions on the rear of your motorhome.<\/p>\n<p data-start=\"487\" data-end=\"746\"><strong data-start=\"487\" data-end=\"495\">TIP:<\/strong> We recommend installing the tecklift so that, in its fully lowered position, there is always approximately <strong data-start=\"603\" data-end=\"618\">10 to 15 cm<\/strong> of clearance from the ground. This serves as a safety margin in case your motorhome is not level or is parked on uneven ground.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I am ordering or have a brand new motorhome. What should I do?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;ICH BESTELLE ODER HABE EIN GANZ NEUES WOHNMOBIL. WAS TUN?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"69\" data-end=\"535\">If you are planning to purchase a new motorhome without a bike rack system, or have already bought one, our <strong data-start=\"177\" data-end=\"195\">tecklift carry<\/strong> is the best choice. With the <strong data-start=\"225\" data-end=\"243\">tecklift carry<\/strong>, we offer you a complete system consisting of the bicycle lift and the carrier module for two e-bikes. If your new vehicle is already equipped with a bike rack system, we recommend the <strong data-start=\"429\" data-end=\"449\">tecklift connect<\/strong>, which is installed between the rear wall of your motorhome and the bike rack system.<\/p>\n<p data-start=\"537\" data-end=\"895\"><strong data-start=\"537\" data-end=\"545\">TIP:<\/strong> We recommend considering the transport of your e-bikes or bicycles already during the planning phase of a new motorhome. If rear-mounted transport is your preferred solution, the tecklift can, of course, be part of your original equipment. In this case, we recommend our <strong data-start=\"817\" data-end=\"835\">tecklift carry<\/strong>, our lift with integrated carrier function for two e-bikes<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I install the tecklift myself?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;KANN ICH DEN TECKLIFT SELBST MONTIEREN?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"69\" data-end=\"492\">As the manufacturer of the <strong data-start=\"96\" data-end=\"108\">tecklift<\/strong>, we always recommend installation by a specialist workshop or trained personnel. Each <strong data-start=\"195\" data-end=\"207\">tecklift<\/strong> comes with a detailed installation and operating manual. If you have the necessary technical knowledge and practical skills to install the tecklift mechanically and electrically in accordance with our specifications, it is your decision whether to carry out the installation yourself.<\/p>\n<p data-start=\"494\" data-end=\"1074\"><strong data-start=\"494\" data-end=\"502\">TIP:<\/strong> The tecklift is a technical accessory for your motorhome that does not require general type approval (ABE) or T\u00dcV registration. However, it is used and operated in public road traffic. Improper installation can lead to significant property damage and personal injury. We, as the manufacturer, accept no liability for systems installed incorrectly. If you require assistance from a workshop, we recommend using one of our partner companies. You can find businesses in your area, organized by postal code, in the \u201cDealers and Installation Partners\u201d section on this website.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How does tecklift differ from other solutions?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;WIE UNTERSCHEIDET SICH DER TECKLIFT VON ANDEREN L\u00d6SUNGEN?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"71\" data-end=\"570\">The <strong data-start=\"75\" data-end=\"87\">tecklift<\/strong> is developed and patented as an adapter onto which bike rack systems from other manufacturers can be mounted. It is an open, modular, and flexible solution that adapts to the vehicle when installed on a motorhome. In terms of functionality, technical design, and price-performance ratio, there are no comparable systems. With the different models \u2014 <strong data-start=\"437\" data-end=\"457\">tecklift connect<\/strong>, <strong data-start=\"459\" data-end=\"483\">tecklift carry basic<\/strong>, and <strong data-start=\"489\" data-end=\"516\">tecklift carry complete<\/strong> \u2014 there is a suitable solution for every requirement.<\/p>\n<p data-start=\"572\" data-end=\"902\">With the <strong data-start=\"581\" data-end=\"601\">tecklift connect<\/strong>, an existing bike rack can continue to be used, or with the <strong data-start=\"662\" data-end=\"680\">tecklift carry<\/strong>, a complete system consisting of lift and bike rack can be installed at the rear of the motorhome. This is particularly interesting for original equipment on a new motorhome or when replacing an existing bike rack system.<\/p>\n<p data-start=\"904\" data-end=\"1146\">All <strong data-start=\"908\" data-end=\"920\">tecklift<\/strong> systems are electrically powered and operate quietly, powerfully, and parallel to the rear of the motorhome. The standard delivery includes all components necessary for mechanical and electrical installation on the motorhome.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What is the difference between the tecklift Connect and the tecklift carry?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;WAS IST DER UNTERSCHIED ZWISCHEN DEM TECKLIFT CONNECT UND DEM TECKLIFT CARRY?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"71\" data-end=\"463\">The <strong data-start=\"75\" data-end=\"95\">tecklift connect<\/strong> is a universal adapter that is installed between the rear of the motorhome and an existing bike rack system from any manufacturer. The <strong data-start=\"231\" data-end=\"251\">tecklift connect<\/strong> adapts to both the motorhome and the bike rack system. It is the first choice when you want to continue using an existing bike rack system and move two e-bikes up and down electrically for loading and unloading.<\/p>\n<p data-start=\"465\" data-end=\"931\">The <strong data-start=\"469\" data-end=\"487\">tecklift carry<\/strong> is identical in construction to the <strong data-start=\"524\" data-end=\"544\">tecklift connect<\/strong>, but is enhanced with a carrier function specifically developed for the tecklift. Thus, the <strong data-start=\"637\" data-end=\"655\">tecklift carry<\/strong> serves as both a lift and a carrier for two e-bikes in one system. It is modular and can be configured to fit the specific e-bikes being used. The <strong data-start=\"803\" data-end=\"821\">tecklift carry<\/strong> is the first choice for original equipment on a new motorhome or when replacing an existing bike rack system.<\/p>\n<p data-start=\"933\" data-end=\"1208\"><strong data-start=\"933\" data-end=\"941\">TIP:<\/strong> If your current bike rack is still functional, we recommend the <strong data-start=\"1006\" data-end=\"1026\">tecklift connect<\/strong>. If you later decide to replace your bike rack, you can easily upgrade the <strong data-start=\"1102\" data-end=\"1122\">tecklift connect<\/strong> to a <strong data-start=\"1128\" data-end=\"1146\">tecklift carry<\/strong> using the carrier module, which is available as an accessory.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Does the tecklift require an ABE or T\u00dcV entry?&#8221; open_toggle_text_color=&#8221;#213A8F&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#213A8F&#8221; admin_label=&#8221;BEN\u00d6TIGT DER TECKLIFT EINE ABE ODER EINEN T\u00dcV-EINTRAG?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#213A8F&#8221; title_font_size=&#8221;18px&#8221; body_text_color=&#8221;#213A8F&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;||5px||false|false&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#213A8F&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"71\" data-end=\"362\">The <strong data-start=\"75\" data-end=\"87\">tecklift<\/strong> is classified as a so-called \u201cload\u201d because it is not permanently attached to the motorhome. Therefore, the tecklift does not require general type approval (ABE) or T\u00dcV registration. Nevertheless, for your safety, we have voluntarily had the tecklift tested by Bertrandt AG.<\/p>\n<p data-start=\"364\" data-end=\"736\"><strong data-start=\"364\" data-end=\"372\">TIP:<\/strong> Please ensure that the tecklift is installed on your motorhome in accordance with the manufacturer\u2019s instructions. Each tecklift comes with an installation and operating manual. Once mounted, the tecklift must not obstruct the motorhome\u2019s lighting system or license plate. All regulations of the German Road Traffic Licensing Regulations (StVZO) must be observed.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; Frequently Asked QuestionsGeneral questionsYou can find all national and international service points on the ten Haaft website. Please contact us by phone to make an appointment before driving to a service point. service points.At home, the satellite system is permanently installed and initially aligned to the right satellite by the TV technician.On RVs, the satellite system is usually also permanently installed, but it must be aligned to the requested satellite whenever the position of the vehicle has changed. Fully-automatic satellite systems represent an enormous benefit in this case. At the touch of a button and after a minimal time period, the requested program is received. Scart-Kabel This cable transmits picture and sound from the receiver to the TV set. It was only used with our analogue and digital receivers. Later it was replaced by the chinch cable or the HDMI cable.. Chinch-Kabel This cable transmits picture and sound from the receiver to the TV set. It was used with our digital receivers and later replaced by the HDMI cable.. HDMI-Kabel This cable is used with our HDTV \u201cEurope\u201d receiver to transmit the TV signal from the receiver to the TV set. Koaxial-Kabel This cable is used to transmit [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.3\" _module_preset=\"default\" background_enable_image=\"off\" custom_padding_tablet=\"\" custom_padding_phone=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.17.3\" _module_preset=\"default\" text_text_color=\"#000000\" header_font=\"|||on|||||\" header_text_color=\"#213A8F\" header_font_size=\"60px\" header_2_font=\"||||||||\" header_2_text_color=\"#213A8F\" header_2_font_size=\"46px\" header_4_font=\"|||on|||||\" header_4_font_size=\"16px\" custom_margin=\"||0px||false|false\" header_font_size_tablet=\"46px\" header_font_size_phone=\"32px\" header_font_size_last_edited=\"on|phone\" header_2_font_size_tablet=\"46px\" header_2_font_size_phone=\"32px\" header_2_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]\n<h1 style=\"text-align: center;\">FAQ - H\u00e4ufig gestellte Fragen<\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"FAQs Men\u00fc\" _builder_version=\"4.17.3\" _module_preset=\"default\" custom_margin=\"0px||0px||true|false\" custom_padding=\"0px||0px||true|false\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.17.3\" _module_preset=\"default\" custom_margin=\"0px||0px||true|false\" custom_padding=\"0px||0px||true|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_code _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"]  <label style=\"font-size: 20px;\">Thema ausw\u00e4hlen:<!-- [et_pb_line_break_holder] -->    <select id=\"oyster_country\" style=\"border: 1px solid #000; padding: 16px 10px 10px 10px; width: 100%; margin-top: 10px;border-radius: 3px;\"><!-- [et_pb_line_break_holder] -->\n<option value=\"general\">Allgemeine Fragen<\/option><!-- [et_pb_line_break_holder] -->\n<option value=\"buy-antenna\">Ich m\u00f6chte mir eine Antenne f\u00fcr mein Reisemobil kaufen.<\/option><!-- [et_pb_line_break_holder] -->\n<option value=\"fitted-antenna\">Ich habe bereits eine Antenne auf meinem Reisemobil.<\/option><!-- [et_pb_line_break_holder] -->\n<option value=\"connect\">Oyster\u00ae Connect<\/option><!-- [et_pb_line_break_holder] -->\n<\/select><!-- [et_pb_line_break_holder] -->  <\/label>[\/et_pb_code][et_pb_code _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"]<script><!-- [et_pb_line_break_holder] -->\tdocument.getElementById('oyster_country').addEventListener('change',function () { document.querySelector('.'+document.getElementById('oyster_country').value).classList.add(\".active\")})<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" disabled_on=\"off|off|off\" admin_label=\"Allgemeine Fragen\" module_class=\"general active\" _builder_version=\"4.17.3\" _module_preset=\"default\" background_enable_image=\"off\" custom_padding_tablet=\"\" custom_padding_phone=\"0px||||false|false\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.17.3\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.17.3\" _module_preset=\"default\" header_2_font=\"||||||||\" header_2_text_color=\"#213A8F\" header_2_font_size=\"46px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" header_2_font_size_tablet=\"46px\" header_2_font_size_phone=\"32px\" header_2_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]\n<h2 style=\"text-align: left;\">Allgemeine Fragen<\/h2>\n[\/et_pb_text][et_pb_divider color=\"#213A8F\" divider_weight=\"3px\" _builder_version=\"4.17.3\" _module_preset=\"default\" width=\"15%\" custom_margin=\"15px||15px||true|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.3\" _module_preset=\"default\" custom_margin=\"||||false|false\" custom_css_main_element=\"display: flex;||align-items: center;||justify-content: center;||\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_toggle title=\"Was ist DVB-T?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nNeben Kabelfernsehen (DVB-C) und Satellitenfernsehen (DVB-S) gibt es auch noch DVB-T. Das \u201eT\u201c steht f\u00fcr terrestrisches Fernsehen und bedeutet, dass das digitale H\u00f6rfunk- und Fernsehsignal von einem Sendemast auf der Erde gesendet wird.\n\nDie terrestrische Signal\u00fcbertragung ist jeweils nur landesweit m\u00f6glich. Deutsche Programme k\u00f6nnen \u00fcber DVB-T ausschlie\u00dflich in Deutschland empfangen werden. Somit sind z.B. in Spanien auch nur spanische Programme empfangbar. In Deutschland sind haupts\u00e4chlich Ballungszentren mit terrestrischen Programmen abgedeckt. In l\u00e4ndlichen Gebieten, d.h. in den Haupturlaubsregionen oder auch in T\u00e4lern, ist der Empfang oft nicht gegeben. Ebenso findet man private Sender \u00fcber DVB-T nur noch in gro\u00dfen Ballungszentren. In l\u00e4ndlichen Gebieten mit DVB-T Empfang stehen in der Regel nur \u00f6ffentlich-rechtliche Sender zur Verf\u00fcgung.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Umstellung DVB-T2 HD\/H.265\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nDVB-T2 HD\/H.265 ist terrestrisches Fernsehen, wobei die \u201e<strong>2<\/strong>\u201c f\u00fcr die<span>&nbsp;<\/span><strong>zweite Generation<\/strong><span>&nbsp;<\/span>steht. Im Vergleich zu seinem Vorg\u00e4nger (DVB-T), k\u00f6nnen hier mehr Programme in h\u00f6herer Qualit\u00e4t gesendet werden.\n\nAm<span>&nbsp;<\/span><strong>31. M\u00e4rz 2016<\/strong><span>&nbsp;<\/span>hat die Umstellung von DVB-T auf DVB-T2 HD\/H.265 in Deutschland mit der Ausstrahlung einiger Sender, in verschiedenen Ballungszentren, begonnen.\n\nAm<span>&nbsp;<\/span><strong>29. M\u00e4rz 2017<\/strong><span>&nbsp;<\/span>wurde DVB-T in vielen deutschen Ballungsr\u00e4umen abgeschaltet und das volle Programm in DVB-T2 HD\/H.265 ausgestrahlt.\n\n<strong>2019<\/strong><span>&nbsp;<\/span>soll die Umstellung auf DVB-T2 HD\/H.265 vollst\u00e4ndig abgeschlossen sein.\n\nDie Umstellung auf DVB-T2 HD\/H.265 hat u.a. zur Folge, dass Ger\u00e4te die nur DVB-T kompatibel sind, nicht mehr mit der neuen Technologie vereinbar sind. Falls Sie also eine terrestrische Antenne haben, brauchen Sie Endger\u00e4te die DVB-T2 HD\/H.265 kompatibel sind. Hinzu kommt, dass nur noch \u00f6ffentlich-rechtliche Sender kostenlos sind. Private Sender werden von \u201efreenet TV\u201c geb\u00fchrenpflichtig angeboten.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Wo wird mir bei technischen Problemen geholfen?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nDie Firma ten Haaft hat in den letzten Jahren ein gro\u00dfes Servicenetzwerk aufgebaut, sodass Sie bei technischen Problemen schnelle und kompetente Hilfe bekommen. Wir arbeiten Hand in Hand mit unseren H\u00e4ndlern zusammen, denen wir intensive, europaweite Schulungen anbieten. Unter<span>&nbsp;<\/span><a href=\"\/haendlersuche\/\" target=\"_blank\" rel=\"noopener noreferrer\">H\u00e4ndlersuche<\/a><span>&nbsp;<\/span>k\u00f6nnen Sie herausfinden, welche H\u00e4ndler sich in n\u00e4chster N\u00e4he zu Ihnen befinden.\n\nBitte machen Sie einen Termin aus, sobald Sie einen passenden H\u00e4ndler gefunden haben.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Gibt es einen grunds\u00e4tzlichen Unterschied zwischen Fernsehen zu Hause und Fernsehen im Reisemobil?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\n<span>Am Haus ist die Satellitenanlage fest montiert und wird vom Fernsehtechniker einmal auf den richtigen Satelliten eingestellt. Auf dem Reisemobil ist die Satellitenanlage in der Regel auch fest montiert, jedoch muss die Ausrichtung auf den gew\u00fcnschten Satelliten nach jedem Standortwechsel des Fahrzeugs neu erfolgen. Hier bringen vollautomatische Satellitenanlagen einen gro\u00dfen Vorteil. Ein Knopfdruck gen\u00fcgt und das gew\u00fcnschte Programm wird binnen k\u00fcrzester Zeit empfangen.<\/span>\n\n[\/et_pb_toggle][et_pb_toggle title=\"Generelle \u00dcbersicht \u00fcber Kabel\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"40%\">Scart-Kabel<\/th>\n<th scope=\"col\" width=\"60%\"><\/th>\n<\/tr>\n<tr>\n<td><img class=\"alignnone wp-image-6090 size-medium\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/sites\/2\/2015\/08\/Scart_web-300x225.jpg\" alt=\"Scart-Kabel\" srcset=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/Scart_web-300x225.jpg 300w, https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/Scart_web.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"225\"><\/td>\n<td>Dieses Kabel \u00fcbertr\u00e4gt Bild und Ton vom Receiver zum Fernsehger\u00e4t. Es wurde nur bei unseren analogen und digitalen Receivern verwendet. Sp\u00e4ter wurde es durch das Cinch-Kabel bzw. das HDMI-Kabel ersetzt.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"40%\">Cinch-Kabel<\/th>\n<th scope=\"col\" width=\"60%\"><\/th>\n<\/tr>\n<tr>\n<td><img class=\"alignnone wp-image-6091 size-medium\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/sites\/2\/2015\/08\/Chinch_web-300x225.jpg\" alt=\"Chinch-Kabel\" srcset=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/Chinch_web-300x225.jpg 300w, https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/Chinch_web.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"225\"><\/td>\n<td>Dieses Kabel \u00fcbertr\u00e4gt Bild und Ton vom Receiver zum Fernsehger\u00e4t. Es wurde bei unseren Digitalreceivern eingesetzt und sp\u00e4ter vom HDMI-Kabel ersetzt.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"40%\">HDMI-Kabel<\/th>\n<th scope=\"col\" width=\"60%\"><\/th>\n<\/tr>\n<tr>\n<td><img class=\"alignnone wp-image-6092 size-medium\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/sites\/2\/2015\/08\/HDMI_web-300x225.jpg\" alt=\"HDMI Kabel\" srcset=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/HDMI_web-300x225.jpg 300w, https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/HDMI_web.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"225\"><\/td>\n<td>Dieses Kabel wird bei unserem HDTV \u201eEurope\u201c Receiver verwendet, um das Fernsehsignal vom Receiver zum TV-Ger\u00e4t zu \u00fcbertragen.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"40%\">Coax-Kabel<\/th>\n<th scope=\"col\" width=\"60%\"><\/th>\n<\/tr>\n<tr>\n<td><img class=\"alignnone wp-image-6093 size-medium\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/sites\/2\/2015\/08\/Coax_web-300x225.jpg\" alt=\"Coax-Kabel\" srcset=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/Coax_web-300x225.jpg 300w, https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/Coax_web.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"225\"><\/td>\n<td>Dieses Kabel dient dazu, das Signal von der Antenne zum Receiver bzw. dem TV-Ger\u00e4t zu \u00fcbertragen.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/et_pb_toggle][et_pb_toggle title=\"Wie schnell kann ich mit der Anlage auf dem Dach fahren?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nF\u00fcr alle Anlagen der Firma ten Haaft empfehlen wir eine H\u00f6chstgeschwindigkeit von max. 130 km\/h. Ausnahme ist hierbei unsere neue Oyster V, bei der wir eine H\u00f6chstgeschwindigkeit von 150 km\/h empfehlen.\n\nBitte beachten sie des Weiteren, dass:\n<ul>\n \t<li>\u2026 bei R\u00fcckw\u00e4rtstransport \/ R\u00fcckw\u00e4rtsfahrt &gt; 30 km\/h, insbesondere bei LKW- oder Bahnverladung des Fahrzeuges, die Antenne gegen unerw\u00fcnschtes Aufrichten durch geeignete Ma\u00dfnahmen zu sichern ist.<\/li>\n \t<li>\u2026 sich der F\u00fchrer des Kraftfahrzeuges nach StVO vor Beginn jeder Fahrt von der Verkehrst\u00fcchtigkeit seines KFZs \u00fcberzeugen muss. Hierzu muss durch einen Blick auf die Au\u00dfeneinheit gepr\u00fcft werden, dass die Antenne vollst\u00e4ndig eingefahren ist.<\/li>\n<\/ul>\n[\/et_pb_toggle][et_pb_toggle title=\"Kann man den Oyster\u00ae TV auch mit anderen SAT-Antennen benutzen?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\n<span>Sie k\u00f6nnen die TV-Ger\u00e4te mit jeder beliebigen SAT-Antenne benutzen sowie f\u00fcr \u00e4ltere ten Haaft Anlagen. Jedoch fungiert der Fernseher hier nur als Empfangsger\u00e4t und verliert somit seine Premiumfunktion. Die Steuerung der Antenne ist somit nicht \u00fcber die Fernbedienung m\u00f6glich.<\/span>\n\n[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" disabled_on=\"off|off|off\" admin_label=\"Antenne kaufen\" module_class=\"buy-antenna\" _builder_version=\"4.17.3\" _module_preset=\"default\" background_enable_image=\"off\" custom_padding_tablet=\"\" custom_padding_phone=\"0px||||false|false\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.17.3\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.17.3\" _module_preset=\"default\" header_2_font=\"||||||||\" header_2_text_color=\"#213A8F\" header_2_font_size=\"46px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" header_2_font_size_tablet=\"46px\" header_2_font_size_phone=\"32px\" header_2_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]\n<h2 style=\"text-align: left;\">Ich m\u00f6chte mir eine Antenne f\u00fcr mein Reisemobil kaufen.<\/h2>\n[\/et_pb_text][et_pb_divider color=\"#213A8F\" divider_weight=\"3px\" _builder_version=\"4.17.3\" _module_preset=\"default\" width=\"15%\" custom_margin=\"15px||15px||true|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.3\" _module_preset=\"default\" custom_margin=\"||||false|false\" custom_css_main_element=\"display: flex;||align-items: center;||justify-content: center;||\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_toggle title=\"Wohin m\u00f6chte ich fahren?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nEine mobile Satellitenanlage erm\u00f6glicht europaweiten Empfang. Je nach Spiegelgr\u00f6\u00dfe werden die beliebten Urlaubsl\u00e4nder abgedeckt, sodass auch fernab der Heimat regionale Fernseh- oder Radiosender empfangen werden k\u00f6nnen.\n\nF\u00fcr Kurztrips innerhalb Deutschlands und den umliegenden EU-L\u00e4ndern gen\u00fcgt eine kompakte Flachantenne (z.B. CARO\u00ae+), die mit ihrer Empfangsreichweite Mitteleuropa abdeckt.\n\nBevorzugen Sie nach Spanien, Italien oder auch Norwegen zu reisen, brauchen Sie eine Antenne mit der Empfangsreichweite unserer Cytrac\u00ae<span>&nbsp;<\/span><sup>DX<\/sup><span>&nbsp;<\/span>oder Oyster\u00ae IV 65.\n\nLeidenschaftlich Reisende w\u00e4hlen am besten die Oyster\u00ae IV 85 oder unsere neue Oyster\u00ae V, die vom Nordkap bis nach Marokko nahezu alle beliebten Urlaubsl\u00e4nder abdecken.\n\nWelche Antennengr\u00f6\u00dfe f\u00fcr Ihre Reiseziele am besten geeignet ist, k\u00f6nnen Sie mit Hilfe unserer \u201e<a href=\"\/empfangsreichweiten\/\" target=\"_blank\" rel=\"noopener noreferrer\">Empfangsreichweiten<\/a>\u201c herausfinden.\n\nDes Weiteren gibt es die Option \u201eSKEW\u201c, welche die Empfangsreichweite der Antenne vergr\u00f6\u00dfert. In den Randgebieten der s\u00fcdwestlichen und s\u00fcd\u00f6stlichen Urlaubsregionen muss das LNB aufgrund der Erdkr\u00fcmmung gedreht werden. Die Oyster\u00ae-Anlage erkennt durch die SKEW-Funktion automatisch, in welche Richtung das LNB gedreht werden muss und justiert mittels eines speziellen Motors selbstst\u00e4ndig nach. Diese vollautomatische Option gibt es nur bei unseren Parabolantennen. Bei unseren Flachantennen gibt es jedoch die M\u00f6glichkeit den SKEW manuell einzustellen.\n\nWeitere Informationen \u00fcber den SKEW finden Sie<span>&nbsp;<\/span><a href=\"https:\/\/download.ten-haaft.com\/Skew_Winkel.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">hier<\/a>.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Wie viel Platz ben\u00f6tigt eine Satellitenanlage auf dem Fahrzeugdach?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nJe nach Spiegelgr\u00f6\u00dfe und Art der Antenne ben\u00f6tigt sie unterschiedlich viel Platz. Bei wenig Platz auf dem Dach bieten sich unsere Flachantennen (CARO\u00ae+ &amp; Cytrac\u00ae<span>&nbsp;<\/span><sup>DX<\/sup>) sehr gut an, da sie durch ihre kompakte Bauweise, im Vergleich zu einer Parabolantenne, wenig Platz ben\u00f6tigen.\n\nIn manchen F\u00e4llen stellt auch die H\u00f6he ein Problem dar. Oft rechnet man die Aufbauh\u00f6he der Satellitenanlage (z.B. CARO\u00ae+ \/ Cytrac\u00ae<span>&nbsp;<\/span><sup>DX<\/sup><span>&nbsp;<\/span>mit 14 cm) zur Gesamth\u00f6he des Fahrzeugs hinzu und \u00e4rgert sich dann, dass das Fahrzeug zu hoch wird um in den Carport oder die Garage zu fahren.\n\nGerade in L\u00e4ndern mit Mautgeb\u00fchren (z.B. Frankreich) k\u00f6nnen wenige Zentimeter zu h\u00f6heren Kosten f\u00fchren, da hier ab einer Fahrzeugh\u00f6he von 3,00m das Fahrzeug, und somit auch ein Wohnmobil als LKW z\u00e4hlt. In diesem Fall ist zu beachten, dass Dachaufbauten wie die Dachluken oder der Alkoven in der Gesamth\u00f6he ebenfalls enthalten sind.\n\nIn vielen anderen F\u00e4llen passt die CARO\u00ae+\/&nbsp;Cytrac\u00ae<span>&nbsp;<\/span><sup>DX<\/sup><span>&nbsp;<\/span>als niedrigste Flachantenne also doch, da sie nur unwesentlich h\u00f6her ist als eine Reling oder ein Dachfenster. Bevor Sie sich also f\u00fcr ein Modell entscheiden, sollten Sie die H\u00f6he ihres Fahrzeugs herausfinden um zu wissen, welche Aufbauh\u00f6he Ihre Antenne maximal haben darf.\n<h4>H\u00f6he der Antennen<\/h4>\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"50%\">Flachantennen<\/th>\n<th scope=\"col\" width=\"50%\">H\u00f6he im eingefahrenen Zustand<\/th>\n<\/tr>\n<tr>\n<td>CARO\u00ae+<\/td>\n<td>~ 14 cm<\/td>\n<\/tr>\n<tr>\n<td>Cytrac\u00ae<span>&nbsp;<\/span><sup>DX<\/sup><\/td>\n<td>~ 14 cm<\/td>\n<\/tr>\n<tr>\n<th scope=\"col\" width=\"50%\">Parabolantennen<\/th>\n<th scope=\"col\" width=\"50%\"><\/th>\n<\/tr>\n<tr>\n<td>Oyster\u00ae IV 65<\/td>\n<td>~ 22 cm<\/td>\n<\/tr>\n<tr>\n<td>Oyster\u00ae IV 85<\/td>\n<td>~ 22 cm<\/td>\n<\/tr>\n<tr>\n<td>Oyster\u00ae V<\/td>\n<td>~ 17 cm<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/et_pb_toggle][et_pb_toggle title=\"Wie viel wiegt eine Antenne?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nGerade in der heutigen Zeit muss oft beim Fahrzeugkauf auf jedes Kilo geachtet werden. Somit sollte man auch beim Kauf der Antenne wissen, wie viel das gew\u00fcnschte Modell wiegt:\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"33%\">Flachantennen<\/th>\n<th scope=\"col\" width=\"33%\">Au\u00dfeneinheit<\/th>\n<th scope=\"col\" width=\"33%\">Montagematerial + Zubeh\u00f6r<\/th>\n<\/tr>\n<tr>\n<td>CARO\u00ae+<\/td>\n<td>~ 15 kg<\/td>\n<td>~ 2 kg<\/td>\n<\/tr>\n<tr>\n<td>Cytrac\u00ae<span>&nbsp;<\/span><sup>DX<\/sup><\/td>\n<td>~ 16 kg<\/td>\n<td>~ 2 kg<\/td>\n<\/tr>\n<tr>\n<th scope=\"col\" width=\"33%\">Parabolantennen<\/th>\n<th scope=\"col\" width=\"33%\"><\/th>\n<th scope=\"col\" width=\"33%\"><\/th>\n<\/tr>\n<tr>\n<td>Oyster\u00ae IV 65<\/td>\n<td>~ 11 kg<\/td>\n<td>~ 3 kg<\/td>\n<\/tr>\n<tr>\n<td>Oyster\u00ae IV 85<\/td>\n<td>~ 12 kg<\/td>\n<td>~ 3 kg<\/td>\n<\/tr>\n<tr>\n<td>Oyster\u00ae V<\/td>\n<td>~ 11 kg<\/td>\n<td>~ 3 kg<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/et_pb_toggle][et_pb_toggle title=\"Wie viele TV-Ger\u00e4te m\u00f6chte ich haben?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nBevor Sie sich endg\u00fcltig f\u00fcr einen Anlagentyp entscheiden, geht es ins Innere des Fahrzeugs. Sie sollten sich \u00fcberlegen, auf wie vielen TV-Ger\u00e4ten Sie gleichzeitig fernschauen m\u00f6chten. Grunds\u00e4tzlich unterscheidet man zwischen Single-, Twin- &amp; Quadro- LNB.\n<ul>\n \t<li>Mit einem Single-LNB k\u00f6nnen Sie jeweils nur auf einem TV-Ger\u00e4t fernsehen.<\/li>\n \t<li>Mit einem Twin-LNB k\u00f6nnen Sie auf bis zu zwei TV-Ger\u00e4ten gleichzeitig fernsehen.<\/li>\n \t<li>Mit einem Quadro-LNB k\u00f6nnen Sie auf bis zu vier TV-Ger\u00e4ten fernsehen.<\/li>\n<\/ul>\nUnsere CARO\u00ae+ ist mit einem Single-LNB ausgestattet.\n\nUnsere Cytrac\u00ae<span>&nbsp;<\/span><sup>DX<\/sup><span>&nbsp;<\/span>kann sowohl mit einem Single-LNB als auch mit einem Twin-LNB ausgestattet werden.\n\nUnsere Parabolantennen k\u00f6nnen mit einem Single-LNB, einem Twin-LNB oder mit einem Quadro-LNB ausgestattet werden.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Welche Ausstattungsvarianten stehen zur Verf\u00fcgung?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nWelche Ausstattungsvariante am besten zu Ihnen passt, h\u00e4ngt u.a. von Ihrer vorhandenen Ausstattung ab.\n\n<strong>Vision<\/strong><span>&nbsp;<\/span>(= komplette Satellitenanlage ohne Receiver)\nDie Vision Variante ist speziell f\u00fcr Kunden die bereits einen eigenen Receiver bzw. ein TV-Ger\u00e4t mit integriertem Receiver besitzen. Hier erhalten Sie die Satellitenantenne mit einem angeschlossenen Bedienteil.\n\n<strong>HDTV<\/strong><span>&nbsp;<\/span>(= komplette Satellitenanlage inkl. \u201eEurope\u201c Receiver)\nDie HDTV Variante ist speziell f\u00fcr Kunden, die einen integrierten HD-Steuer-Receiver mit einfachster Bedienung und Luxusausstattung f\u00fcr den Empfang von allen freien HD-Kan\u00e4len, wie ARD HD und ZDF HD, haben m\u00f6chten. Neben 5000 Speicherpl\u00e4tzen f\u00fcr Radio- und Fernsehsender verf\u00fcgt der Receiver auch \u00fcber HDMI-, USB-, Cinch- und Kopfh\u00f6reranschluss. Hier k\u00f6nnen Sie Ihre Satellitenanlage \u00fcber den Receiver steuern.\n\n<strong>Premium<\/strong><span>&nbsp;<\/span>(= komplette Satellitenanlage inkl. Oyster\u00ae TV Fernsehger\u00e4t)\nDie Premium Variante ist speziell f\u00fcr Kunden, die eine komplette Ausstattung aus einer Hand haben m\u00f6chten. Dieses Premium System erm\u00f6glicht Ihnen beide Ger\u00e4te mit nur einer Fernbedienung einfach und problemlos zu bedienen.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Was sollte ich noch \u00fcber die Premium Variante wissen?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nBesondere Leistungsmerkmale:\n<ul>\n \t<li>Unsere Oyster\u00ae TV Fernsehger\u00e4te sind in folgenden Gr\u00f6\u00dfen erh\u00e4ltlich:\n<ul>\n \t<li>19,5\u201c (50cm)<\/li>\n \t<li>21,5\u201c (55cm)<\/li>\n \t<li>24\u201c (61cm)<\/li>\n \t<li>27\u201c (69cm)<\/li>\n \t<li>32\u201c (81cm).<\/li>\n<\/ul>\n<\/li>\n \t<li>Universeller Einbau durch VESA Standard-Halterung\n<ul>\n \t<li>TV-Ger\u00e4t mit 19\u201c, 21,5\u201c, 24\u201c und 27\u201c = 100x100mm<\/li>\n \t<li>TV-Ger\u00e4t mit 32\u201c = 200x100mm<\/li>\n<\/ul>\n<\/li>\n \t<li>Highend-Ger\u00e4t mit ultraflachem Design<\/li>\n \t<li>DVB-S2 Tuner\nDVB-T2 Tuner HD\/H.265<\/li>\n \t<li>LED-TV: faszinierende Bilder in hochaufl\u00f6sender Qualit\u00e4t<\/li>\n \t<li>Anschlussm\u00f6glichkeit \u00fcber USB 2.0 und HDMI<\/li>\n \t<li>Systemfernbedienung: nur eine Fernbedienung f\u00fcr die Satellitenanlage und das Fernsehger\u00e4t Oyster\u00ae TV<\/li>\n \t<li>EPG elektronische Programmzeitschrift<\/li>\n \t<li>ON-SCREEN Anzeige f\u00fcr Versorgungsspannung<\/li>\n \t<li>Modulschacht CI\/CI+<\/li>\n \t<li>Netzschalter Ein\/Aus<\/li>\n<\/ul>\nWeitere technische Daten unserer TV-Ger\u00e4te finden Sie unter folgendem \u201e<a href=\"\/oyster-tv\/\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a>\u201c.\n\n[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" disabled_on=\"off|off|off\" admin_label=\"Antenne bereits vorhanden\" module_class=\"fitted-antenna\" _builder_version=\"4.17.3\" _module_preset=\"default\" background_enable_image=\"off\" custom_padding_tablet=\"\" custom_padding_phone=\"0px||||false|false\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.17.3\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.17.3\" _module_preset=\"default\" header_2_font=\"||||||||\" header_2_text_color=\"#213A8F\" header_2_font_size=\"46px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" header_2_font_size_tablet=\"46px\" header_2_font_size_phone=\"32px\" header_2_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]\n<h2 style=\"text-align: left;\">Ich habe bereits eine Antenne auf meinem Reisemobil.<\/h2>\n[\/et_pb_text][et_pb_divider color=\"#213A8F\" divider_weight=\"3px\" _builder_version=\"4.17.3\" _module_preset=\"default\" width=\"15%\" custom_margin=\"15px||15px||true|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.3\" _module_preset=\"default\" custom_margin=\"||||false|false\" custom_css_main_element=\"display: flex;||align-items: center;||justify-content: center;||\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_toggle title=\"Meine Antenne dreht, findet jedoch kein Signal.\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nDas kann viele Gr\u00fcnde haben. Jedoch ist die Ursache zumeist eine der beiden Folgenden:\n\nAbschattung \u2013 vom Standort der Satellitenempfangsanlage aus gesehen ist der Satellit verdeckt. Zum Beispiel durch B\u00e4ume oder Bebauung, durch hohe Berge oder einfach nur irgend etwas anderem in der N\u00e4he. Die genaue Richtung zum Satelliten variiert von Satellit zu Satellit und h\u00e4ngt auch vom momentanen Standort ab. Allgemein gilt: Die Sicht in s\u00fcdliche Richtungen mu\u00df immer frei sein!\n\nTransponderumstellung \u2013 unsere Satellitenanlagen \u201akennen\u2018 die verschiedenen Satelliten. Wird jetzt seitens des Satellitenbetreibers irgendwas an einem Satelliten ver\u00e4ndert, z.B. eine Sendefrequenz, so kann die Anlage den Satelliten nicht auf Anhieb wiedererkennen und somit nicht finden. Nat\u00fcrlich gibt es einiges an intelligenter Software in der Anlage, so da\u00df schlu\u00dfendlich in den weitaus meisten F\u00e4llen erfolgreicher Empfang doch m\u00f6glich ist. Das ben\u00f6tigt aber einmalig recht viel Zeit!\n<strong>Lassen Sie die Antenne deshalb einfach suchen.<\/strong><span>&nbsp;<\/span>Das kann im schlimmsten Fall durchaus mal eine halbe Stunde dauern. Sowie die Antenne den Satelliten dann doch noch gefunden hat merkt sie sich die neuen Parameter und funktioniert in Zukunft wieder so schnell und zuverl\u00e4ssig wie gewohnt.\nDas selbe Problem kann auch auftreten, wenn sie gravierende Standortwechsel vornehmen \u2013 also z.B. weit nach Osteuropa oder nach Nordafrika fahren. Auch hier arbeiten die intelligenten Routinen automatisch und stellen den Empfang meist wieder her \u2013 Sie m\u00fcssen nur einmalig Geduld haben und der Technik die Zeit lassen, die sie ben\u00f6tigt.\n\nIm schlimmsten Fall hat der Satellitenbetreiber die Konfiguration des Satelliten sehr umfangreich ver\u00e4ndert. In diesem Fall k\u00f6nnen Sie die gewohnte Funktion ganz schnell wieder herstellen indem Sie ein Softwareupdate laden.\n<strong>In der Rubrik \"<a href=\"\/service\/updates\/\">Updates<\/a>\" finden Sie f\u00fcr Ihr Antennenmodell alle Informationen um selbst ein Update durchf\u00fchren zu k\u00f6nnen.<\/strong>\n\n&nbsp;\n\nBitte kontaktieren Sie bei zus\u00e4tzlichen Fragen einen H\u00e4ndler in Ihrer N\u00e4he oder den technischen Service von ten Haaft.\n\nTel.: +49 (0)7231 58 588-935\n\n[\/et_pb_toggle][et_pb_toggle title=\"LNB-Umr\u00fcstung\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nOb man den LNB umr\u00fcsten kann, h\u00e4ngt prim\u00e4r von der Art der Antenne ab:\n\nUnsere CARO\u00ae+ ist mit einem Single-LNB ausgestattet und kann nicht weiter aufger\u00fcstet werden.\n\nUnsere Cytrac\u00ae<span>&nbsp;<\/span><sup>DX<\/sup><span>&nbsp;<\/span>kann von einer Single- auf eine Twin-Anlage aufger\u00fcstet werden.\n\nUnsere Parabolantennen k\u00f6nnen von einer Single-Anlage auf eine Twin- oder auf eine Quadro-Anlage aufger\u00fcstet werden.\n\n&nbsp;\n\n[\/et_pb_toggle][et_pb_toggle title=\"Wie oft sollte ich meine Antenne warten?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\n<span>Wir empfehlen vor dem Ablaufen unserer dreij\u00e4hrigen Garantie, die Anlage nochmals von Ihrem H\u00e4ndler \u00fcberpr\u00fcfen zu lassen.<\/span>\n\nDes Weiteren empfehlen wir Ihnen regelm\u00e4\u00dfig Updates auf Ihre Anlage zu \u00fcberspielen, damit diese w\u00e4hrend der Urlaubszeit reibungslos funktioniert. Unter folgendem \u201e<a href=\"\/service\/updates\/\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a>\u201c finden Sie unser neustes Update, sowie eine detaillierte Beschreibung.\n\nBei akuten technischen Problemen finden Sie \u201e<a href=\"\/service\/\" target=\"_blank\" rel=\"noopener noreferrer\">hier<\/a>\u201c weitere Informationen, die Ihnen behilflich sein k\u00f6nnten.\n\n&nbsp;\n\n[\/et_pb_toggle][et_pb_toggle title=\"Wie kann ich den SKEW an meiner Antenne verstellen?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nAlle Satelliten, die ein f\u00fcr Mitteleurop\u00e4er interessantes Programm aussenden, zielen auf Mitteleuropa. Wenn sich die Empfangsanlage au\u00dferhalb dieser Gegend befindet, dann schaut die Antenne \u201avon der Seite\u2018 auf den Satelliten. Dieser Effekt nennt sich \u201eSKEW-Winkel\u201c oder auch \u201ePolarisationsfehlwinkel\u201c und tritt insbesondere in Gegenden wie Portugal, S\u00fcdspanien, Marokko, Griechenland, T\u00fcrkei und ganz extrem auf den Kanarischen Inseln auf. Wenn Sie sich beim Kauf einer Oyster\u00ae (sowohl IV als auch V) f\u00fcr die SKEW-Option entschieden haben, wird diese Einstellung automatisch ausgef\u00fchrt. F\u00fcr unsere Flachantennen ist diese automatische Einstellung nicht m\u00f6glich.\n\nSowohl bei den Oyster\u00ae-Anlagen ohne SKEW als auch bei den Flachantennen kann man trotzdem ein besseres Fernsehsignal in den europ\u00e4ischen Randgebieten erhalten, indem man die SKEW-Einstellung manuell durchf\u00fchrt. Dabei wird die LNB- oder die Antennenverschraubung gel\u00f6st und der LNB (Empfangskopf der Antenne) bzw. die komplette Flachantenne um ein bestimmtes Winkelma\u00df gedreht.\n<table class=\"table tech\">\n<tbody>\n<tr>\n<th scope=\"col\" width=\"33%\">Cytrac\u00ae<span>&nbsp;<\/span><sup>DX<\/sup><\/th>\n<th scope=\"col\" width=\"33%\">CARO\u00ae+<\/th>\n<th scope=\"col\" width=\"33%\">Oyster\u00ae \/ Oyster\u00ae V<\/th>\n<\/tr>\n<tr>\n<td>&nbsp;<img class=\"alignnone wp-image-6099 size-medium\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/sites\/2\/2015\/08\/cytrac_web-300x225.jpg\" alt=\"Cytrac\u00ae DX\" srcset=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/cytrac_web-300x225.jpg 300w, https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/cytrac_web.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"225\"><\/td>\n<td>&nbsp;<img class=\"alignnone wp-image-6098 size-medium\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/sites\/2\/2015\/08\/caro_web-1-300x225.jpg\" alt=\"CARO\u00ae+\" srcset=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/caro_web-1-300x225.jpg 300w, https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/caro_web-1.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"225\"><\/td>\n<td>&nbsp;&nbsp;<span>&nbsp;<\/span><img class=\"alignnone size-medium wp-image-6100\" src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/sites\/2\/2015\/08\/oyster_web-300x225.jpg\" alt=\"Oyster\u00ae\" srcset=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/oyster_web-300x225.jpg 300w, https:\/\/ten-haaft.com\/wp-content\/uploads\/2015\/08\/oyster_web.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nWeitere Informationen \u00fcber den SKEW finden Sie<span>&nbsp;<\/span><a href=\"https:\/\/download.ten-haaft.com\/Skew_Winkel.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">hier<\/a>.\n\n[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" disabled_on=\"off|off|off\" admin_label=\"Oyster Connect\" module_class=\"connect\" _builder_version=\"4.17.3\" _module_preset=\"default\" background_enable_image=\"off\" custom_padding_tablet=\"\" custom_padding_phone=\"0px||||false|false\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.17.3\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.17.3\" _module_preset=\"default\" header_2_font=\"||||||||\" header_2_text_color=\"#213A8F\" header_2_font_size=\"46px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" header_2_font_size_tablet=\"46px\" header_2_font_size_phone=\"32px\" header_2_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]\n<h2 style=\"text-align: left;\">Oyster\u00ae Connect<\/h2>\n[\/et_pb_text][et_pb_divider color=\"#213A8F\" divider_weight=\"3px\" _builder_version=\"4.17.3\" _module_preset=\"default\" width=\"15%\" custom_margin=\"15px||15px||true|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.3\" _module_preset=\"default\" custom_margin=\"||||false|false\" custom_css_main_element=\"display: flex;||align-items: center;||justify-content: center;||\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_toggle title=\"Mobilfunk-Reichweite der Oyster\u00ae Connect\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nH\u00e4ngt im Wesentlichen vom Mobilfunkprovider des Kunden ab. Nahezu alle technischen Rahmendaten werden vom Provider bestimmt (z.B. welches LTE-Band wird verwendet, wie viele Nutzer tummeln sich auf einem Mobilfunkmasten, ist das Land flach oder bergig und ist die Zahl der Masten an die Topographie angepasst, etc.).\n\nWir unterst\u00fctzen alle Mobilfunkfrequenzen, insbesondere auch die auf dem d\u00fcnn besiedelten Land h\u00e4ufig verwendeten Frequenzen Band 28 \/ Band 20. Im Weiteren haben wir die Performance der Antenne (den Antennengewinn) dazu passend optimiert und vermeiden jegliche Signalverluste auf Kabeln. Wenn dann noch die Montageposition der Outdoor Unit optimal auf dem Fahrzeugdach gew\u00e4hlt wird (ohne abschirmende andere Dachaufbauten) ergibt sich zusammen eine dem Wettbewerb gegen\u00fcber merklich \u00fcberlegene Reichweite.\n\nWenn das Netz des Providers und die Topographie das zulassen, k\u00f6nnen durchaus Entfernungen von \u00fcber 20 km zwischen der Oyster\u00ae Connect und der Mobilfunk-Basisstation erreicht werden.\n\n[\/et_pb_toggle][et_pb_toggle title=\"PIN-Eingabe\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\u00dcber die Weboberfl\u00e4che, eigentlich wie beim Handy\/Smartphone auch. Bei mehrmaliger Falscheingabe muss dann mit der PUK entsperrt werden. Die Oyster\u00ae Connect speichert eine einmal korrekt eingegebene PIN zwischen, so dass diese NICHT andauernd neu eingegeben werden muss.[\/et_pb_toggle][et_pb_toggle title=\"Router-Leistung?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Die Indoor Unit verwendet f\u00fcr 2,4GHz und 5GHz WLAN absichtlich reduzierte Strahlungsleistung. Diese kann \u00fcber das Konfigurationsmen\u00fc in 3 Schritten noch weiter reduziert werden (Stichwort Strahlungsbelastung im Fahrzeuginneren). Die Reichweite des privaten WLAN umfasst trotzdem bis zu einigen Dutzend Metern rund ums Fahrzeug (je nach Einbausituation im Fahrzeug und Art der Fahrzeugw\u00e4nde).\n\nDie Outdoor Unit passt Ihre Sendeleistung automatisch an die Anforderungen der jeweiligen verbundenen Basisstation des Netzes an und kann nat\u00fcrlich jederzeit bis zur maximalen gesetzlich zul\u00e4ssigen Leistung hochregeln (bis zu + 33 dBm oder 2 Watt im GSM-Netz).[\/et_pb_toggle][et_pb_toggle title=\"Router-Geschwindigkeit\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Die Datengeschwindigkeit des Routers h\u00e4ngt wesentlich vom netzseitigen Angebot ab.\n\nSowohl ein gutes (privates) 5GHz-WLAN als auch eine gute LTE Versorgung k\u00f6nnen durchaus mehr als 100Mbit\/sec liefern, was der Router 1:1 an die verbundenen Clients weitergibt. Wichtig ist dabei eine vern\u00fcnftige Einstellung: Das Indoor Unit WLAN muss auf einem anderen Kanal betrieben werden, als das versorgende WLAN, mit dem die Outdoor Unit verbunden ist. Erlaubt eine Anlage die Verwendung unterschiedlicher Kan\u00e4le nicht, so bricht die Datengeschwindigkeit zusammen.\n\nKommen aus dem Netz sowieso wenige Daten (typisch: hoffnungslos \u00fcberlastetes Campingplatz-WLAN), so wird der Router (also die Indoor Unit) daraus auch nicht mehr machen k\u00f6nnen. Aber selbstverst\u00e4ndlich ist die einfache Umschaltung auf Mobilfunk-Daten (LTE) hier eine Probleml\u00f6sung.[\/et_pb_toggle][et_pb_toggle title=\"Warum verf\u00fcgt die Oyster\u00ae Connect nicht \u00fcber 5G?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\n5G ist in Deutschland und in den anderen europ\u00e4ischen L\u00e4ndern derzeit nat\u00fcrlich in der Aufmerksamkeit der \u00d6ffentlichkeit.\n\nHinsichtlich 5G sind derzeit folgende Punkte besonders zu ber\u00fccksichtigen:\n<ul>\n \t<li>Die Netzabdeckung ist eher theoretischer Natur. Versorgt werden die Bev\u00f6lkerungszentren, das flache Land, wo sich der Reisemobilfahrer im Allgemeinen zumeist aufh\u00e4lt, muss sich auf lange Sicht mit 4G (LTE) begn\u00fcgen.<\/li>\n \t<li>5G ist als Netz f\u00fcr extrem viele Teilnehmer mit sehr hoher Datenrate konzipiert. Dies wird durchaus auch erreicht. Allerdings geschieht dies auf Kosten der Reichweite. Mitten in der Stadt ist das alles hervorragend \u2013 aber kein Netzbetreiber wird je auf dem flachen Land fl\u00e4chendeckend Mobilfunkmasten in einem Raster &lt;3km aufstellen k\u00f6nnen\/d\u00fcrfen. Man bedenke, dass aktuell seit 2019 viel mehr Fl\u00e4chen mit 4G\/LTE neu\/besser\/schneller versorgt wurden als \u00fcberhaupt 5G-Netze aufgebaut worden sind\u2026.<\/li>\n<\/ul>\n5G: Innerst\u00e4dtisches Netz, auch in Geb\u00e4uden, Messehallen, Stadien etc.\n\n4G: das Daten-Netz f\u00fcr das d\u00fcnn besiedelte, weite Land\n\n3G: wird von allen deutschen und sehr vielen europ\u00e4ischen Netzbetreibern in 2021 abgeschaltet. Die Frequenzen werden im Wesentlichen f\u00fcr den 4G-Ausbau weiterverwendet.\n\n2G: Fortbestehendes, fl\u00e4chendeckendes Netz f\u00fcr (Sprach-) Telefonie, weltweit kompatibel aber nur sehr eingeschr\u00e4nkt f\u00fcr Daten\u00fcbertragung zu gebrauchen\n\n[\/et_pb_toggle][et_pb_toggle title=\"Verbessert die Oyster\u00ae Connect auch den Handyempfang bzw. kann ich \u00fcber die Oyster\u00ae Connect auch telefonieren?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" link_option_url=\"https:\/\/www.heise.de\/tipps-tricks\/Telefonieren-ueber-WLAN-so-geht-s-4676767.html\" link_option_url_new_window=\"on\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nSie ben\u00f6tigen zur Nutzung der Oyster\u00ae Connect gar kein Mobiltelefon. Sie k\u00f6nnen jeden Computer oder jedes Tablett, auch ohne Mobilfunk-Sendeteil (ohne SIM-Karte) verwenden, so wie Sie das auch von zu Hause kennen. Die Internet-Daten werden per WLAN oder via LAN-Kabel bereitgestellt. Im Fahrzeuginneren werden seitens der Oyster\u00ae Connect keine Mobilfunk-Sender betrieben.\n\nWenn Sie allerdings ein normales Mobiltelefon zum Telefonieren nutzen m\u00f6chten, und im Reisemobil keinen Telefonempfang haben, so bietet die Oyster\u00ae Connect auch hier Unterst\u00fctzung: Pr\u00fcfen Sie, ob Ihr Mobilfunkprovider und ihr Mobiltelefon beide \u201eWLAN-CALL\u201c unterst\u00fctzen und aktivieren Sie dieses. In dem Fall pr\u00fcft Ihr Mobiltelefon dann, wenn es kein Handynetz hat, ob ein gutes WLAN-Netz verf\u00fcgbar ist und bucht sich dann \u00fcber diesen Umweg ins Mobilfunknetz ein. Sie bemerken keinen Unterschied in der Benutzung des Handys \u2013 aber die Gespr\u00e4che werden zun\u00e4chst \u00fcber das private WLAN der Oyster\u00ae Connect im Fahrzeug und dann \u00fcber LTE vom Fahrzeugdach aus ins Mobilfunknetz \u00fcbertragen. \u00dcberall wo die Outdoor Unit der Oyster\u00ae Connect auf dem Fahrzeugdach noch Empfang hat k\u00f6nnen Sie damit telefonieren \u2013 auch wenn das Handy im Fahrzeug ansonsten \u201eKein Netz\u201c anzeigen w\u00fcrde.\n\n(Info dazu: <a href=\"https:\/\/www.heise.de\/tipps-tricks\/Telefonieren-ueber-WLAN-so-geht-s-4676767.html\" target=\"_blank\" rel=\"noopener\">https:\/\/www.heise.de\/tipps-tricks\/Telefonieren-ueber-WLAN-so-geht-s-4676767.html<\/a>)\n\n[\/et_pb_toggle][et_pb_toggle title=\"Kann man die Oyster\u00ae Connect auch ohne feste Dachmontage portabel nutzen?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Die Outdoor Unit der Oyster\u00ae Connect kann durch ihr geringes Gewicht problemlos \u00fcberall im Fahrzeug verstaut und zur Benutzung einfach an einen geeigneten Ort gestellt werden. Eine besondere Anforderung an den Aufstellort seitens der Antenne besteht nicht. Wir empfehlen jedoch die Antenne im Wesentlichen flach und so hoch wie m\u00f6glich zu platzieren, um eine optimale Anbindung an die Funknetze zu gew\u00e4hrleisten. Da das Verbindungskabel zwischen Innen und Au\u00dfen beiderseitig gesteckt ist, stellt auch ein \u201edurchf\u00e4deln\u201c des Kabels durch einen Kabeldurchlass im Fahrzeug gar kein Problem dar.\n\nAls Zubeh\u00f6r kann auch ein l\u00e4ngeres Verbindungskabel zwischen Indoor Unit und Outdoor Unit geliefert werden, sodass der tempor\u00e4re Aufstellort der Outdoor Unit noch flexibler gew\u00e4hlt werden kann.[\/et_pb_toggle][et_pb_toggle title=\"Kann ich die Oyster\u00ae Connect auch in Asien oder den USA oder in Australien einsetzen. Mit meinem Handy funktioniert das.\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nDie Mobilfunkfrequenzen sind zwar weltweit genormt, aber nicht in allen Regionen identisch. Einige wenige B\u00e4nder (\u00e0 Frequenzen) sind als Minimalstandard allerdings nahezu \u00fcberall gleich, weshalb mit dem Handy fast \u00fcberall auf der Welt telefoniert werden kann. Etwas kritischer ist es bei der LTE-Daten\u00fcbertragung, denn hier sind die Unterschiede zwischen den Regionen gr\u00f6\u00dfer. Aus diesem Grund kann und darf man alle Versionen der Oyster\u00ae Connect zwar weltweit verwenden, muss aber au\u00dferhalb der jeweils vorgesehenen Region mit Einschr\u00e4nkungen in der Netzverf\u00fcgbarkeit rechnen.\n\nOyster\u00ae Connect EUROPE: F\u00fcr Europa einschl. T\u00fcrkei, den Mittleren Osten und Afrika (Bereich \u201eB\u201c).\n\n<img src=\"https:\/\/ten-haaft.com\/wp-content\/uploads\/2022\/07\/oyster_connect-versorgungsgebiet-internetantenne-300x225.png\" alt=\"\" class=\"wp-image-1349 alignnone size-medium\" width=\"300\" height=\"225\">\n\n[\/et_pb_toggle][et_pb_toggle title=\"Ist die Strahlung der Oyster\u00ae Connect gesundheitlich bedenklich \u2013 insbesondere dann wenn man empfindlich darauf reagiert\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Die Indoor Unit der Oyster\u00ae Connect verwendet ausschlie\u00dflich WLAN mit absichtlich deutlich geringerer Sendeleistung als dies gesetzlich zul\u00e4ssig w\u00e4re. Diese Sendeleistung kann dar\u00fcber hinaus \u00fcber die Konfigurationswebseite in insgesamt 3 Stufen noch weiter reduziert werden. Insgesamt gibt es kein Szenario, bei dem im Fahrzeuginneren mehr als 25 % der zul\u00e4ssigen Leistung abgestrahlt wird.\n\nDie recht leistungsstarken Mobilfunksender finden sich ausschlie\u00dflich in der Outdoor Unit, also auf dem Fahrzeugdach. Die Abstrahlung erfolgt dabei rundum und flach, nicht jedoch nach unten. Eine weitere Abschirmung wird dabei durch das Fahrzeugdach erreicht, welches sehr h\u00e4ufig als Aluminiumhaut ausgef\u00fchrt ist. Au\u00dferdem wird durch die gute Antennenperformance eine zuverl\u00e4ssige Verbindung zum Handymasten erreicht, was automatisch zu einer Reduzierung der n\u00f6tigen Sendeleistung in der Outdoor Unit f\u00fchrt.[\/et_pb_toggle][et_pb_toggle title=\"Kann man die Oyster\u00ae Connect auf einem Camping Bus mit Hochstelldach fest montieren?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Die Outdoor Unit der Oyster\u00ae Connect ist mit nur 1,5 kg Gewicht ein absolutes Leichtgewicht. Au\u00dferdem ist die Form \u00e4u\u00dferst windschnittig. Deshalb sind die Kr\u00e4fte, welche auf das Fahrzeugdach wirken sehr gering. Trotzdem kann ausschlie\u00dflich der jeweilige Fahrzeughersteller beurteilen, wie tragf\u00e4hig sein Dachaufbau ist. Wenden Sie sich deshalb bitte unbedingt an den betreffenden Fahrzeughersteller oder Ihren Reisemobilfachh\u00e4ndler um diesbez\u00fcglich eine verbindliche Antwort zu erhalten.[\/et_pb_toggle][et_pb_toggle title=\"Habe ich auch w\u00e4hrend der Fahrt im Zugfahrzeug WLAN, wenn die Oyster\u00ae Connect auf dem Wohnwagen montiert ist?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Vorausgesetzt die erforderliche LTE Versorgung ist gegeben funktioniert die Oyster\u00ae Connect nat\u00fcrlich auch w\u00e4hrend der Fahrt. Beachten Sie aber bitte, dass manche Reisemobile den Wohnraum w\u00e4hrend der Fahrt spannungsfrei schalten. Sie m\u00fcssen also sicherstellen, dass Ihre Oyster\u00ae Connect w\u00e4hrend der Fahrt \u00fcberhaupt mit dem Bordnetz verbunden und somit mit Strom versorgt ist. Sinngem\u00e4\u00df gilt dies nat\u00fcrlich auch f\u00fcr den Wohnwagen. Der Betrieb der Oyster\u00ae Connect aus dem fahrenden KFZ heraus ist aufgrund der E1-Zertifizierung uneingeschr\u00e4nkt zul\u00e4ssig \u2013 was \u00fcbrigens nicht f\u00fcr Produkte ohne ein Pr\u00fcfzeichen gilt!\n\nInsofern Sie beabsichtigen, die auf dem Wohnwagen montierte Oyster\u00ae Connect als Internetzugang f\u00fcr im Zugfahrzeug befindliche Endger\u00e4te zu verwenden, so ist die Grundvoraussetzung, dass das private WLAN der Oyster\u00ae Connect Indoor Unit auch ausreichend stark im Zugfahrzeug ankommt. Das h\u00e4ngt ausschlie\u00dflich von der Art Ihres Wohnwagens und dem Montageort der Indoor Unit ab und muss im Zweifel im Einzelfall ausprobiert werden. Beachten Sie auch, dass in diesem Fall die Sendeleistung des WLANs der Indoor Unit nicht reduziert werden sollte.\n\nNachteilig sind Wohnw\u00e4gen ohne Frontfenster (durchg\u00e4ngige Aluminiumwand) oder Wohnw\u00e4gen mit isolierenden (metallbedampften) Fenstern. Hilfreich ist es, die Indoor Unit auf mittlerer Fensterh\u00f6he des Frontfensters zu montieren und auf freie Sicht zwischen der Indoor Unit und der Wohnwagen Front zu achten.[\/et_pb_toggle][et_pb_toggle title=\"Warum ist die Kabeldurchf\u00fchrung nicht unter der Montageplatte, so dass man sich eine zus\u00e4tzliche Dachdurchf\u00fchrung ersparen kann?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Die Outdoor Unit der Oyster\u00ae Connect kann \u00fcberall auf dem Fahrzeugdach angebracht werden, ganz unabh\u00e4ngig davon was darunter im Fahrzeug verbaut ist. Es ist aufgrund des geringen Gewichts der Outdoor Unit von nur 1,5 kg nicht erforderlich die Montageplatte zu verschrauben oder anderweitig L\u00f6cher in das Fahrzeugdach zu bohren. Verkleben mit stark klebender Karosseriedichtmasse reicht vollkommen (im Zweifel halten Sie diesbez\u00fcglich bitte R\u00fccksprache mit dem Fahrzeughersteller).\n\nDie erforderliche Strom- und Datenverbindung ins Fahrzeuginnere kann flexibel an jedem Ihnen geeigneten erscheinenden Ort angebracht werden \u2013 sinnvollerweise \u00fcber einem Schrank oder einem anderen Einbaum\u00f6bel, so dass der Dachdurchbruch vom Wohnbereich aus nicht sichtbar ist. F\u00fcr das Kabel reicht eine Bohrung von ca. 15 mm Durchmesser aus. Die aerodynamische Abdeckhaube der separaten Kabeldurchf\u00fchrung braucht wiederum nur verklebt zu werden.[\/et_pb_toggle][et_pb_toggle title=\"Welches SIM-Karten Format wird von der Oyster\u00ae Connect genutzt?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nDie Oyster\u00ae Connect verwendet die sehr gut zu handhabende <strong>Mini-SIM<\/strong>.\nTipp: Sollten Sie die SIM-Karte abwechselnd in einem Handy (meist Nano-SIM) und der Oyster\u00ae Connect (Mini-SIM) verwenden wollen, so bewahren Sie einfach den vom Mobilfunkanbieter mitgelieferten Rahmen um die Nano-SIM Karte herum auf. So k\u00f6nnen Sie die Karte jederzeit zwischen Nano-SIM, Micro-SIM und Mini-SIM \u201eumbauen\u201c.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Wo sind bei der Oyster\u00ae Connect die LTE bzw. WLAN-Sendeeinheiten verbaut?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Die Sende- und Empfangseinheit f\u00fcr den Mobilfunk und die entsprechende 2,4GHz \/ 5GHz WLAN-Einheit f\u00fcr den Fernzugriff sind beide in der Outdoor Unit, also auf dem Fahrzeugdach verbaut.\nDie Sende- und Empfangseinheiten f\u00fcr das 2,4GHz und das 5GHz \u201ePrivate WLAN\u201c sind separat im Fahrzeuginneren in der Indoor Unit verbaut.\n\nDieser Aufbau bringt zahlreiche Vorteile mit sich \u2013 zum einen sind die Sendeeinheiten f\u00fcr den externen Datenzugriff unmittelbar direkt an der Antenne verbaut und k\u00f6nnen so ohne Kabelverluste mit optimaler Performance arbeiten und nur so k\u00f6nnen die doch recht starken Signale f\u00fcr die externe Kommunikation vom Fahrzeuginneren (also dem Benutzer) fern gehalten werden. Weiterhin m\u00fcssen keine empfindlichen Koaxialkabel verlegt werden, denn aufgrund der hohen Frequenzen von bis zu fast 6 GHz ist bei der \u00dcbertragung von Sendesignalen \u00fcber Koaxialkabel schon ein kleiner Knick im Kabel ein KO-Kriterium f\u00fcr die ungest\u00f6rte und optimale Anlagenfunktion.\n\nZum Anderen k\u00f6nnen die Sender f\u00fcr den Nutzerzugriff im Fahrzeuginneren merklich in der Leistung reduziert werden und es kann durch sinnvolle Kanalwahl auch sichergestellt werden, dass sich die Signale f\u00fcr den externen und den internen Zugriff nicht in die Quere kommen. Und je weniger Fremdsignale vom privaten WLAN aufgefangen werden, desto besser ist auch die nutzbare Datenbandbreite \u2013 gerade auch im chronisch \u00fcberlasteten 2,4GHz Band.\n\nAus regulatorischen Gr\u00fcnden muss sich die SIM-Karte f\u00fcr die Mobilfunkeinheit allerdings in unmittelbarer N\u00e4he zum eigentlichen Sender befinden. Die M\u00f6glichkeit einer \u00dcbertragung der gesch\u00fctzten SIM-Karten Inhalte \u00fcber ein l\u00e4ngeres Kabel ist im Mobilfunksystem nicht vorgesehen.[\/et_pb_toggle][et_pb_toggle title=\"LAN-Anschluss an der Indoor Unit: was mache ich, wenn ich mehr als einen LAN-Anschluss ben\u00f6tige?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Per gew\u00f6hnlichem LAN-Switch kann ich die Ansteckm\u00f6glichkeiten praktisch unbegrenzt erweitern.[\/et_pb_toggle][et_pb_toggle title=\"Wie hoch ist der Stromverbrauch der Oyster\u00ae Connect?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Im Standby unter 0,1 W, im Vollbetrieb immer weniger als 10 W. Bei einer LTE oder WLAN-Verbindung ins \u00f6ffentliche Netz in der Regel sogar weniger als 5 W. Nur wenn viele Daten via GSM (2G) \u00fcbertragen werden m\u00fcssen, weil LTE nicht verf\u00fcgbar ist, kann der Verbrauch kurzzeitig auf bis zu 10 W ansteigen.[\/et_pb_toggle][et_pb_toggle title=\"Gibt es die Outdoor Unit auch in anderen Farben?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Die aktuelle Farbe orientiert sich am aktuellen Mainstream. Bis auf die Farbe Schwarz, was technisch nicht sinnvoll w\u00e4re, k\u00f6nnte bei ausreichend hoher Nachfrage alles umgesetzt werden.[\/et_pb_toggle][et_pb_toggle title=\"Was kann das Private WLAN der Oyster\u00ae Connect f\u00fcr Datengeschwindigkeiten?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Das 2,4GHz WLAN unterst\u00fctzt IEEE 802.11b\/g\/n und das 5GHz WLAN unterst\u00fctzt IEEE 802.11n. Damit sind Datenraten bis zu 450Mbit\/s m\u00f6glich.\n\n802.11ac\/ax wird absichtlich nicht unterst\u00fctzt, da die anwendungsseitige Datenrate nie so hoch werden kann, dass dies ben\u00f6tigt w\u00fcrde. Gravierender Nachteil von 802.11ac\/ax ist, dass viele Kan\u00e4le parallel belegt werden und somit auf einem Campingplatz gegenseitige St\u00f6rungen unvermeidlich w\u00e4ren \u2013 die Datenrate w\u00e4re dann langsamer als mit den \u00e4lteren Normen.[\/et_pb_toggle][et_pb_toggle title=\"Wie schnell muss meine Datenverbindung sein um st\u00f6rungsfrei HDTV streamen zu k\u00f6nnen?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Das h\u00e4ngt nahezu ausschlie\u00dflich vom Anbieter ab, also von dem Server der den betreffenden Content zur Verf\u00fcgung stellt. Ganz grob kann man sagen: Mit weniger als 3 MBit\/s wird man nicht gl\u00fccklich, aber es gibt auch Dienste, welche mit \u00fcber 15 MBit\/s \u00fcbertragen wollen.\n\nDie meisten Playout-Server skalieren heutzutage die Aufl\u00f6sung und Qualit\u00e4t des Streams: Nach oben (besseres Bild), wenn sie merken, dass viel Bandbreite zur Verf\u00fcgung steht und umgekehrt nach unten (schlechteres Bild) wenn wenig Bandbreite zur Verf\u00fcgung steht. Es ist \u00fcbrigens nicht gesagt, dass der Bandbreitenengpass im LTE oder Public WLAN steckt, in dem meine Oyster\u00ae Connect eingeloggt ist \u2013 die Engstelle kann auch irgendwo unterwegs oder sogar beim hochladenden Server sein.\n\nDie Oyster\u00ae Connect kann ohne Probleme mehrere Streams parallel an verschiedene Endger\u00e4te \u00fcbertragen. Allerdings sollte man dann nicht alles auf das private 2,4GHz-WLAN packen, sondern wenn m\u00f6glich auch das 5GHz-WLAN verwenden.[\/et_pb_toggle][et_pb_toggle title=\"Kann mein Privates WLAN gehacked werden, sind Daten im privaten Netz sicher?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nDie privaten WLANs verwenden zur Zutrittskontrolle und Datenverschl\u00fcsselung WPA2\/AES. \u00c4ltere oder unsicherere Methoden werden gar nicht erst angeboten. Die ab Werk vergebenen Zugangsschl\u00fcssel (Passw\u00f6rter) sind f\u00fcr jede Anlage einmalig und gelten alleine schon aufgrund ihrer L\u00e4nge von 16 Stellen als \u201asicher\u2018.\n\nAllerdings sind Passw\u00f6rter immer nur so sicher wie der Benutzer das erlaubt: Wenn Sie das Passwort \u00e4ndern und dabei vereinfachen geht viel Sicherheit verloren. Wenn Sie das Passwort an Dritte weitergeben ist die Sicherheit dahin.\n\nAufgrund des komplizierten Passwortes empfehlen wir, insofern m\u00f6glich, die QR-Scan Funktion zur Verbindungsherstellung zu verwenden. Ansonsten sollten Sie, wenn Sie Sicherheitsbedenken haben, die WPS-Funktion nicht verwenden, denn WPS ist im Moment der Nutzung die gr\u00f6\u00dfte \u201eEinfallstelle\u201c in WLAN-Netze (solange Sie den WPS-Button nicht dr\u00fccken kann auch nichts passieren).\n\nPrinzipiell k\u00f6nnte auch von der \u00f6ffentlichen Seite (Public WLAN oder Mobilfunk\/LTE) auf Ihr privates Netz zugegriffen werden. Allerdings verwendet die Oyster\u00ae Connect ein sehr konsequentes Firewall-Konzept: Fast alles raus, nichts rein. Das hei\u00dft Sie k\u00f6nnen von innen auf alle Dienste des Internets zugreifen, es gibt hier keine nervigen Begrenzungen. Zugriffe von au\u00dfen via die \u00f6ffentlichen Netze auf die Ger\u00e4te im privaten Netz sind grunds\u00e4tzlich nicht vorgesehen und werden geblockt.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Ist die Platzierung der SIM-Karte in der Outdoor Unit aufgrund von Umwelteinfl\u00fcssen wie Hitze, K\u00e4lte, Feuchte problematisch?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.18.0\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" hover_enabled=\"0\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\" sticky_enabled=\"0\"]\n\nGem\u00e4\u00df ETSI TS 102 671 sind Speicherkarten und SIM-Karten aller Art \u00fcblicherweise f\u00fcr Umgebungstemperaturen - 40\u00b0 C bis + 105\u00b0 C spezifiziert. Aber selbst wenn ein Mobilfunkanbieter den einfachsten Standard f\u00fcr seine SIM-Karten w\u00e4hlen w\u00fcrde, w\u00e4ren immer noch - 25\u00b0 C bis + 85\u00b0 C abgedeckt.\n\nAlle anderen \u201eWidrigkeiten\u201c sind in der oben genannten Norm auch abgedeckt \u2013 also sowas wie Luftfeuchtigkeit, Korrosivit\u00e4t der Umgebung, Vibrations- und Sto\u00dffestigkeit, Speicherhaltezeit, etc.\n\nDas liegt daran, dass SIM-Karten heutzutage auf der ganzen Welt in Industriemaschinen und Outdoor-Ger\u00e4ten zu Millionen verbaut sind. Dagegen ist unsere Anwendung in der Outdoor Unit geradezu harmlos.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Kann ich die Oyster\u00ae Connect auch im LKW verwenden?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.18.0\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" hover_enabled=\"0\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\" sticky_enabled=\"0\"]\n\nDie Oyster\u00ae Connect ist f\u00fcr ALLE Kraftfahrzeuge zugelassen, lediglich von der Machart her in erster Linie f\u00fcr Freizeitfahrzeuge vorgesehen. Das Ger\u00e4t kann ohne Einschr\u00e4nkung sowohl an 12V als auch an 24V Bordnetzen betrieben werden und hat keinen hohen Leistungsbedarf (typisch &lt;5W bei LTE- oder WLAN-Betrieb, maximal 10W bei GSM-Betrieb).\n\nBeachten Sie aber bitte, dass besondere Dienste wie sie im LKW m\u00f6glicherweise gefordert sein k\u00f6nnten (z.B. Ortungsdienste) nicht unterst\u00fctzt werden \u2013 dies ist der Prim\u00e4rnutzung geschuldet, wo Einfachheit und Gradlinigkeit des Produktes besonders wichtig sind.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Wird e-SIM bereits unterst\u00fctzt?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Ist vorgesehen, aber derzeit noch nicht verf\u00fcgbar, denn e-SIM geht nur in Zusammenarbeit mit den vielen verschiedenen Mobilfunkprovidern. Es werden entsprechende M\u00f6glichkeiten gepr\u00fcft, wenn die Mobilfunkprovider Ihrerseits das Produkt unterst\u00fctzen, kann es angeboten werden.[\/et_pb_toggle][et_pb_toggle title=\"Wenn keine LTE-Verbindung m\u00f6glich ist, nutzt die Oyster\u00ae Connect dann die alten UMTS oder GSM Dienste f\u00fcr eine Internetverbindung?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Im Prinzip schon, aber\u2026.. die UMTS (3G) Netze in Deutschland und Europa sind aktuell in Abschaltung. Die Netzwerkbetreiber wollen die so frei werdenden Frequenzen f\u00fcr einen Ausbau des LTE-Netzes verwenden. Die GSM (2G) Netze werden wohl noch sehr lange weiterbestehen, als Grundversorgung f\u00fcr die Telefonie. Daten\u00fcbertragung dar\u00fcber ist m\u00f6glich aber sehr, sehr langsam und bei manchen Anbietern bzw. in manchen Funkzellen sogar gesperrt.\n\nTrotzdem: Die Oyster\u00ae Connect arbeitet genauso wie ein Mobiltelefon und w\u00e4hlt immer die schnellstm\u00f6gliche verf\u00fcgbare Datenverbindung.\nIn Ausnahmef\u00e4llen kann das bedeuten, dass die Datenverbindung als \u201eOK\u201c und vielleicht sogar mit \u201estarkem Signal\u201c angezeigt wird, der wirkliche Datenfluss aber \u00e4u\u00dferst langsam ist.[\/et_pb_toggle][et_pb_toggle title=\"Zeigt mir die Oyster\u00ae Connect an, dass mein monatliches Datenkontingent verbraucht ist?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Zun\u00e4chst mal nein, denn als Mobilfunk-Endger\u00e4t kann die Oyster\u00ae Connect nicht in Ihre pers\u00f6nlichen Vertragsdaten mit Ihrem Mobilfunkanbieter \u201ehineinschauen\u201c.\nAllerdings pr\u00fcft die Oyster\u00ae Connect nicht nur ob Ihre SIM-Karte prinzipiell g\u00fcltig ist (das ist sie auch dann noch, wenn Ihr Datenkontingent ersch\u00f6pft ist), sondern Sie \u00fcberpr\u00fcft dar\u00fcber hinaus auch die wirkliche Erreichbarkeit des Internets. Erst wenn \u201edas Internet\u201c wirklich mit Datenfluss antwortet, ist f\u00fcr die Oyster\u00ae Connect der Zustand \u201eOK\u201c erreicht (LTE\/WLAN LED leuchtet gr\u00fcn).\n\nIn der Praxis hei\u00dft das, alles h\u00e4ngt vom Verhalten Ihres Providers ab. Wenn der Anbieter nach Verbrauch des Datenkontingents weiterhin noch Daten\u00fcbertragung erlaubt (typisch: mit reduzierter Geschwindigkeit), so ist f\u00fcr die Oyster\u00ae Connect die Internetverbindung gegeben und sie zeigt keinen Fehler an. Wenn Ihr Anbieter aber den Datenfluss komplett sperrt, dann ist keine Internetverbindung da und dies wird angezeigt (LTE\/WLAN LED blinkt langsam gr\u00fcn \u2013 alles gut, aber kein Internet da).\n\nAchtung: Die selbe Meldung stellt sich auch ein, wenn falsche oder keine APN-Daten eingetragen sind. Grund daf\u00fcr ist n\u00e4mlich, dass \u00fcber den APN beim Provider der Datenfluss geregelt wird. Ist der APN falsch, bekommt man keine Daten \u2013 so als wenn der APN den Datenfluss vors\u00e4tzlich sperren w\u00fcrde.[\/et_pb_toggle][et_pb_toggle title=\"Kann ich das Stromkabel auch fest im Reisemobil anschlie\u00dfen. Ich mag n\u00e4mlich diese \u201eZigarettenanz\u00fcnder Stecker\u201c nicht?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Grunds\u00e4tzlich ja, das ist sogar eine gute Idee.\nBeachten Sie aber unbedingt folgendes: Der \u201eZigarettenanz\u00fcnder Stecker\u201c am Kabel der Oyster\u00ae Connect enth\u00e4lt eine Schmelzsicherung, welche das Kabel im Kurzschlussfall sch\u00fctzt. Entfernen Sie diesen Stecker, m\u00fcssen Sie die Leitung anderweitig absichern - obwohl die Oyster\u00ae Connect verpolungsgesch\u00fctzt ist und intern elektronische Sicherungen verwendet! Das Kabel selbst k\u00f6nnte sonst bei einem Kurzschluss (z.B. Kabel eingeklemmt) anfangen zu brennen! Verwenden Sie eine 2A oder 3A Sicherung f\u00fcr die externe Absicherung.[\/et_pb_toggle][et_pb_toggle title=\"Was ist beim meinem Reisemobil (Alkovenfahrzeug) der ideale Einbauort f\u00fcr die Oyster\u00ae Connect?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nEgal welches Fahrzeug Sie besitzen: Grunds\u00e4tzlich ist \u201eganz oben\u201c der beste Einbauort.\nBei einem Alkovenfahrzeug w\u00e4re das nat\u00fcrlich oben auf dem Alkoven. Aerodynamisch ist das aufgrund der Formgebung der Oyster\u00ae Connect auch kein Problem. Wenn Ihr Alkoven aber keinerlei ebene Fl\u00e4che zur Montage bietet oder wenn Sie sich an den 12 cm H\u00f6he der Outdoor Unit st\u00f6ren wird es komplizierter.\n\nAllgemein sollten folgende Empfehlungen zum Einbauort beachtet werden:\n<ul>\n \t<li>Je h\u00f6her, desto besser<\/li>\n \t<li>Wenn AUF dem Alkoven nicht geht, dann m\u00f6glichst weit weg von ihm, also Richtung Fahrzeugheck<\/li>\n \t<li>Nicht versteckt zwischen anderem, h\u00f6herem Zubeh\u00f6r aufbauen<\/li>\n \t<li>Anderes Zubeh\u00f6r bis 3 cm H\u00f6he st\u00f6rt nicht.<\/li>\n \t<li>Anderes Zubeh\u00f6r bis 10 cm H\u00f6he st\u00f6rt nur wenig, wenn Sie mindestens 50 cm Abstand halten.<\/li>\n \t<li>Wenn es geht die Oyster\u00ae Connect \u00fcber dem anderen Zubeh\u00f6r auf dem Gep\u00e4ckrahmen aufbauen (geringes Gewicht und gute Aerodynamik machen es m\u00f6glich).\nVerwenden Sie in dem Fall aber eine zus\u00e4tzliche Aluplatte als Montagehilfe.<\/li>\n \t<li>Je waagerechter Sie die Oyster\u00ae Connect montieren, desto gleichm\u00e4\u00dfiger und performanter ist die Rundum-Abstrahlung. Schr\u00e4gmontagen reduzieren die Reichweite!\nBei geringer Schr\u00e4ge merken Sie allerdings in der Praxis keinen Unterschied.<\/li>\n \t<li>WLAN, insbesondere 5GHz WLAN, hat die h\u00f6chsten Anforderungen an einen freien Aufbau.<\/li>\n<\/ul>\n\u00dcbrigens: Die Oyster\u00ae Connect funktioniert auch bei sehr ung\u00fcnstigem Aufbauort. Nur die Reichweitenvorteile gehen u.U. verloren (meist wegen Abschattung in eine bestimmte Richtung).\n\nDie genannten Empfehlungen sind also insbesondere wichtig, wenn Sie gerne mal autark im \u201eNirwana\u201c stehen m\u00f6chten und dabei auf eine Datenverbindung angewiesen sind.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Kann ich das Passwort f\u00fcr mein privates WLAN auf die Werkseinstellungen zur\u00fccksetzen, wenn ich es vergessen habe?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nJa, Sie k\u00f6nnen die Oyster\u00ae Connect auf \u201eWerkseinstellungen\u201c zur\u00fccksetzen. Dabei werden alle von Ihnen m\u00f6glicherweise ver\u00e4nderten Daten auf den in der Bedienungsanleitung beschriebenen Auslieferungszustand gebracht. Dies betrifft zum einen das Zugangspasswort f\u00fcr die Konfigurations-Webseite als auch die WLAN Zugangspassw\u00f6rter des privaten WLAN.\n\nSchalten Sie die Oyster\u00ae Connect aus und warten Sie das vollst\u00e4ndige Herunterfahren ab. Schalten Sie die Oyster\u00ae Connect dann wieder ein und warten Sie das vollst\u00e4ndige Hochfahren ab. Dr\u00fccken Sie jetzt den \u201ei\u201c Button an der Indoor Unit und halten Sie diese Taste f\u00fcr 10 Sekunden ohne Unterbrechung gedr\u00fcckt.\n\nDiese R\u00fccksetzfunktion funktioniert nur unmittelbar nach dem Einschalten der Oyster\u00ae Connect. Dies dient dem Zweck die versehentliche Ausf\u00fchrung dieser Funktion, beispielsweise durch umherrutschende Ausr\u00fcstung in der N\u00e4he der Indoor Unit, zu erschweren.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Warum spendiert die Oyster\u00ae Connect zwei WLAN Systeme? Bzw. warum packt man nicht alles in ein Geh\u00e4use?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]\n\nEhrlich gesagt \u2013 die Oyster\u00ae Connect spendiert sogar 3 WLAN Systeme\u2026.\n\nZum einen w\u00e4re da das WLAN in der Outdoor Unit. Es ist gedacht, um auf externe WLAN-Hotspots zuzugreifen. Dabei ist eine gro\u00dfe Reichweite und ein starkes Signal erforderlich. Beides geht am besten vom erh\u00f6hten Fahrzeugdach aus, wo m\u00f6glichst keine Abschirmung durch Fahrzeugw\u00e4nde etc. gegeben ist. Dieses WLAN unterst\u00fctzt sowohl 2,4GHz WLAN als auch 5GHz WLAN \u2013 was auch immer der WLAN-Zugangspunkt eben anbietet.\n\nZum Zweiten w\u00e4re da das 2,4GHz Indoor WLAN. Es dient dazu einem oder mehreren Benutzern, einem SMART-TV oder sonstigem Ger\u00e4t Zugang ins Internet zu verschaffen. Leider ist das 2,4GHz WLAN Frequenzband allgemein stark belastet. Deshalb sollte mein Zugriff auf meinen privaten Access-Point m\u00f6glichst ungest\u00f6rt von anderen Nutzern sein. Das geht eben am besten mit einem WLAN mit absichtlich kleiner Reichweite im Fahrzeuginneren (und einige Meter drum herum, abh\u00e4ngig von der konkreten Einbausituation).\n\nUnd dann w\u00e4re da zum Dritten noch das 5GHz Indoor WLAN, welches vollst\u00e4ndig unabh\u00e4ngig vom 2,4GHz Indoor WLAN ist. Deshalb k\u00f6nnen mehr private Ger\u00e4te gleichzeitig mit bester WLAN-Qualit\u00e4t versorgt werden. Es macht schlussendlich wenig Sinn z.B. \u00fcber LTE eine sehr hohe Datenrate zu erhalten, die man dann wegen \u00fcberlasteter, lokaler WLAN-Netze nicht an die Anwender weiterreichen kann.\n\nDa es zwei private Indoor-WLANs gibt, macht es auch Sinn, die Nutzer auf diese zu verteilen. SMART-TVs erfordern eigentlich immer einen 2,4GHz Zugang. Moderne Handys erlauben aber immer einen 5GHz Zugriff. Bei einer geschickten Aufteilung kommen sich die Ger\u00e4te damit gegenseitig nicht ins Gehege und erlauben ungest\u00f6rte, hohe WLAN-\u00dcbertragungsraten.\n\n[\/et_pb_toggle][et_pb_toggle title=\"Wie h\u00e4ngen D\u00e4mpfungs-\/Datenverlust mit der Kabell\u00e4nge und Kabel-Art zusammen?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Koaxialkabel dienen dazu, Hochfrequenzsignale von der Antenne zum Empf\u00e4nger oder umgekehrt zu \u00fcbertragen. Das funktioniert sehr gut bei Kurzwellensendern oder auch noch beim Kabelfernsehen. Bei sehr hohen Frequenzen jedoch \u201everschlucken\u201c Koaxialkabel einen ganz erklecklichen Teil der Signale. Je l\u00e4nger das Kabel ist, desto mehr wird verschluckt. Das ist die sogenannte \u201eD\u00e4mpfung\u201c. Und \u201everschluckte\u201c Signale kommen eben nie beim vorgesehenen Empf\u00e4nger \u2013 also z.B. dem Mobilfunkmasten \u2013 an. Was erst einmal weg ist, l\u00e4sst sich auch nie mehr wiederherstellen. Weshalb man unter Umst\u00e4nden nur bruchst\u00fcckhafte Daten vom n\u00e4chsten Mast erh\u00e4lt. Da man aber mit zerbr\u00f6selten Daten nichts anfangen kann, gibt es recht rigorosen \u201eDatenverlust\u201c. Deshalb versucht man bei den sehr hochfrequenten LTE und WLAN Signalen so gut es geht auf Koaxialkabel zu verzichten. Am besten geht das nat\u00fcrlich, wenn man Antenne und Sender zusammen in ein Geh\u00e4use einbaut.\n\nGanz gemein ist \u00fcbrigens eine \u201eschwache D\u00e4mpfung\u201c. Dabei wird eher wenig Signal verschluckt, aber eben doch schon so viel, dass die \u00fcbertragenen Daten bereits besch\u00e4digt werden k\u00f6nnen. Das merkt der Empf\u00e4nger und muss dann beim Sender r\u00fcckfragen und sich die Daten noch einmal schicken lassen \u2013 in der Hoffnung, dass es im zweiten Anlauf besser klappt. Wenn nicht, dann kommt es zu drei, vier oder noch mehr Versuchen. Das dauert nicht nur einige Zeit, es belastet auch den \u00dcbertragungskanal sehr stark mit an sich unn\u00f6tigen Wiederholungen \u2013 also gehen insgesamt deutlich weniger n\u00fctzliche Daten durch. \u201eStarke D\u00e4mpfung\u201c ist da im Vergleich recht konsequent: Es geht halt von vorne weg nichts, also kommt es auch nicht zu Wiederholungen und unn\u00f6tiger Belastung des Funkkanals.\n\nEin wenig anders sieht es mit digitalen Daten aus, z.B. den Daten auf einem USB-Kabel oder einem LAN-Kabel. Auch da gibt es eine L\u00e4ngenbeschr\u00e4nkung. Solange man diese aber einh\u00e4lt kommen die Daten unbesch\u00e4digt in vollem Umfang durch. Es gibt also keinen Datenverlust und auch keine anderen unangenehmen \u201eNebenwirkungen\u201c.[\/et_pb_toggle][et_pb_toggle title=\"Ist eine SIM Karte in der Oyster\u00ae Connect zwingend notwendig, wenn man sich eigentlich nur mit Hotspots und WLAN Netzen verbinden m\u00f6chte?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Nein, das Vorhandensein einer SIM Karte ist nicht erforderlich, damit die WLAN Funktionalit\u00e4t uneingeschr\u00e4nkt genutzt werden kann. Selbstverst\u00e4ndlich wird in diesem Fall bei einem Umschalten auf LTE-Mode ein Fehler erkannt und man muss durch erneuten Tastendruck wieder auf WLAN-Mode zur\u00fcckschalten.[\/et_pb_toggle][et_pb_toggle title=\"Kann ich ausl\u00e4ndische SIM-Karten verwenden (also aus dem Land, in dem ich gerade bin) ?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Grunds\u00e4tzlich JA, aber die SIM muss nat\u00fcrlich aktiviert sein. Es reicht also nicht, die Karte einfach im Supermarkt zu kaufen und sie in die Oyster\u00ae Connect einzulegen. Der Aktivierungsprozess muss so wie vom gew\u00e4hlten Anbieter vorgegeben durchlaufen werden! Weiterhin kann es in Anh\u00e4ngigkeit der SIM-Karte bzw. des Anbieters zu Einschr\u00e4nkungen kommen. Dies m\u00fcssen Sie mit dem jeweiligen Anbieter kl\u00e4ren.\n\nBeispiele: Nicht alle Prepaid Karten erlauben Roaming! Das hei\u00dft, eine solche SIM funktioniert nur in Ihrem Heimatland und i.d.R. ausschlie\u00dflich im Netz des Anbieters.\n\nBitte beachten Sie au\u00dferdem unbedingt, dass Sie mit einer z.B. franz\u00f6sischen SIM-Karte von deutschen Servern (z.B. Streamingdiensten) normalerweise als Franzose erkannt werden. In diesem Fall kann das sogenannte \u201eGeo-Blocking\u201c des betreffenden Servers aktiv werden und Ihnen den Zugriff auf Inhalte verwehren.[\/et_pb_toggle][et_pb_toggle title=\"Was hat das mit dem \u201eGeo-Blocking\u201c auf sich?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Manche Onlinedienste funktionieren absichtlich nur IM Land des Anbieters. Zugriffe aus dem Ausland werden abgeblockt. Hintergrund sind meistens rechtliche Angelegenheiten. Details dazu m\u00fcssen Sie im Zweifel mit dem jeweiligen Server-Betreiber kl\u00e4ren.\n\nDie Server mit Geo-Blocking verwenden verschiedene Methoden ausl\u00e4ndische Nutzer zu identifizieren. Typischerweise die IP-Adresse des Nutzers. Mit einer DEUTSCHEN SIM-Karte haben Sie auch im Roaming (also im Ausland) eine IP Ihres deutschen Mobilfunkanbieters, fallen also insofern NICHT unter das Geo-Blocking. (gilt jedoch nur bei einer LTE-Verbindung! Bei einer WLAN-Verbindung haben Sie die IP-Adresse des jeweiligen WLAN-Anbieters.).\n\nAllerdings gibt es z.B. Streaming-Apps, die auf Ihrem Mobilger\u00e4t den Standort abfragen und dies dann dem Server \u00fcbermitteln. So kann Ihr Standort dann doch im Detail ermittelt werden.\n\nDie Oyster\u00ae Connect ermittelt KEINE Standorte und gibt keine Informationen weiter, da sie nur den Datenstrom von Ihrem \/ an Ihr Mobilger\u00e4t \u00fcbertr\u00e4gt und diesem keine Inhalte hinzuf\u00fcgt oder wegl\u00e4sst.[\/et_pb_toggle][et_pb_toggle title=\"Gibt es Einschr\u00e4nkung bei der Nutzung der eigenen SIM Karte im europ\u00e4ischen Ausland?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Die EU Roaming Verordnung vom 15. Juni 2017 regelt, dass innerhalb der EU und Staaten des EWR zum Heimattarif telefoniert, Nachrichten verschickt oder gesurft werden kann.\n\nDer Geltungsbereich der EU Roaming Verordnung umfasst folgende 28 EU Mitgliedsstaaten: Belgien, Bulgarien, D\u00e4nemark, Deutschland, Estland, Finnland, Frankreich, Griechenland, Irland, Italien, Kroatien, Lettland, Litauen, Luxemburg, Malta, Niederlande, \u00d6sterreich, Polen, Portugal, Rum\u00e4nien, Slowakei, Slowenien, Schweden, Spanien, Tschechische Republik, Ungarn, Vereinigtes K\u00f6nigreich, Zypern sowie die sogenannten EWR-Staaten Liechtenstein, Norwegen und Island.\nManche Vertr\u00e4ge schlie\u00dfen auch England (GB) und die Schweiz (CH) mit ein.\n\nDie EU Roaming Verordnung sieht jedoch eine \u201eFair Use\u201c Klausel vor: Wird die SIM Karte \u00fcber einen Zeitraum von 4 Monaten \u00fcberwiegend im Ausland statt im Inland genutzt, so kann der Mobilfunkanbieter zus\u00e4tzliche Geb\u00fchren f\u00fcr die Nutzung erheben. Detaillierte Informationen hierzu erhalten Sie von Ihrem Mobilfunkbetreiber.\n\nWeitere Informationen finden sich au\u00dferdem auf der Webseite der zust\u00e4ndigen Regulierungsbeh\u00f6rde (Bundesnetzagentur): https:\/\/www.bundesnetzagentur.de\/DE\/Sachgebiete\/Telekommunikation\/Unternehmen_Institutionen\/Anbieterpflichten\/EURoaming\/EURoaming-node.html[\/et_pb_toggle][et_pb_toggle title=\"Kann ich die Oyster\u00ae Connect auch mit einem offenen WLAN (Hotspot) verwenden, auf dem ich mich \u00fcber eine Webseite einloggen muss?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Ja, dies ist m\u00f6glich! Benutzen Sie zun\u00e4chst ganz normal Ihr Endger\u00e4t um \u00fcber die Konfigurationswebseite http:\/\/oyster.connect (oder die IP-Adresse 192.168.240.1) das gew\u00fcnschte Outdoor-WLAN auszuw\u00e4hlen. Warten Sie dann ab, bis die WLAN-Verbindung zustande gekommen ist. Sie sehen dies z.B. daran, dass die LTE\/WLAN LED permanent rot leuchtet, oder auch \u00fcber die Anzeigen auf der Konfigurationswebseite.\n\nDie Oyster\u00ae Connect wird nun selbstst\u00e4ndig nach ein paar Sekunden das Browserfenster, mit welchem Sie eben noch die Oyster Connect bedient haben, zur Anmeldeseite des WLAN Hotspots weiterleiten. Dort k\u00f6nnen Sie dann entsprechend den Login durchf\u00fchren bzw. die Nutzungsbedingungen akzeptieren und somit Zugang zum Internet erlangen.\n\nNachdem die Anmeldung der Oyster\u00ae Connect auf der Webseite des Hotspots einmalig erledigt ist, so sind automatisch auch alle weiteren Endger\u00e4te im privaten WLAN\/LAN der Oyster\u00ae Connect online. Nur wenn die Anmeldung an dem Hotspot zeitlich begrenzt ist, wird nach Ablauf der Zeit eine neue Anmeldung erforderlich.\n\nIst der Zeitraum abgelaufen, so merken Sie dies eventuell nur daran, dass das Internet nicht mehr verf\u00fcgbar ist. Die LED\u00b4s an der Oyster Connect Indoor Unit zeigen dann immer noch eine weiterhin bestehende WLAN-Verbindung an.\n\nUm erneut auf die Anmeldeseite des Hotspots zu gelangen gibt es zwei M\u00f6glichkeiten: Sie gehen wieder auf die Webseite der Oyster\u00ae Connect (http:\/\/oyster.connect) und nehmen da erst einen Wechsel auf LTE-Mode vor und anschlie\u00dfend wieder einen Wechsel zur\u00fcck zu dem offenen WLAN. Oder sie geben in der Adresszeile ihres Webbrowsers folgendes ein: http:\/\/captive.apple.com. Dies funktioniert v\u00f6llig unabh\u00e4ngig vom verwendeten Endger\u00e4t! Nach Aufruf dieser Adresse werden Sie in der Regel direkt erneut auf die Anmeldeseite des WLAN-Hotspots geleitet. Sollte der Internetzugang wider Erwarten doch bereits\/noch freigeschaltet sein, so sehen Sie stattdessen eine leere Webseite mit dem Wort \u201eSuccess\u201c (Erfolg) in der oberen linken Ecke.[\/et_pb_toggle][et_pb_toggle title=\"Kann ich auf der Konfigurationswebseite der Oyster\u00ae Connect irgendwie sehen oder testen ob die Daten\/Internetverbindung tats\u00e4chlich funktioniert?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Dies ist ein komplexeres Thema als man denken w\u00fcrde. Prinzipiell zeigt die Oyster\u00ae Connect Ihnen \u00fcber die LTE\/WLAN Leuchtdiode an, ob die Verbindung mit einem Netzwerk hergestellt werden konnte oder nicht. Solange die entsprechende LED blinkt, ist die Oyster\u00ae Connect noch nicht mit dem LTE Netzwerk oder dem gew\u00fcnschten WLAN verbunden. Mit einem Netzwerk verbunden zu sein hei\u00dft aber noch nicht, dass \u00fcber dieses auch tats\u00e4chlich Daten \u00fcbertragen werden k\u00f6nnen!\n\nIm Falle von LTE bedeutet eine dauerhaft gr\u00fcn leuchtende LED lediglich, dass die Oyster\u00ae Connect mit den in der Konfigurationswebseite angegebenen APN-Daten eine Verbindung zum entsprechenden Datenzugangspunkt des Mobilfunkanbieters herstellen konnte. Ob dieser Ihnen aber auch wirklich erlaubt Daten zu \u00fcbertragen h\u00e4ngt unter anderem z.B. von Ihrer Vertragsgestaltung mit dem Anbieter ab. Beispielsweise k\u00f6nnte das Datenvolumen der SIM Karte aufgebraucht sein, oder Ihr Mobilfunkanbieter verhindert das Roaming in ausl\u00e4ndischen Netzen oder die PrePaid-Karte wurde nicht verl\u00e4ngert oder Ihre SIM-Karte wurde \u201eBandbreitenbegrenzt\u201c, so dass Sie nur noch extrem geringe Datenmengen \u00fcbertragen k\u00f6nnen.\n\nIm Falle von WLAN bedeutet die dauerhaft rot leuchtende LTE\/WLAN LED, dass die Funkverbindung mit dem Router auf der Gegenseite aufgebaut werden konnte und von diesem eine IP-Adresse bezogen wurde. Auch hier kommt es nun darauf an, ob der Router von Ihnen noch eine weitere Legitimation (bspw. in Form eines Logins) erfordert, oder ob das Netzwerk, an dem der Router seinerseits h\u00e4ngt, \u00fcberhaupt eine funktionierende Verbindung zum Internet besitzt.\nDie Oyster\u00ae Connect bietet auf der Konfigurations-Webseite die M\u00f6glichkeit die Verbindung ins Internet zu \u00fcberpr\u00fcfen (Link: CHECK Button), indem ein zuverl\u00e4ssiger Internet-Server testweise mit einem sogenannten Ping angesprochen wird. Allerdings liefert dies noch keine echte Aussage dar\u00fcber wie gut oder schnell die Verbindung ins Internet tats\u00e4chlich ist.\n\nSofern Sie auf Ihrem Endger\u00e4t eine sogenannte \u201eSpeed Test App\u201c haben, kann nat\u00fcrlich auch diese eine gute Auskunft geben. Jedoch sollten Sie bei LTE Verbindungen bedenken, dass jeder durchgef\u00fchrte Speed Test eine geh\u00f6rige Menge an Datenvolumen verbraucht.[\/et_pb_toggle][et_pb_toggle title=\"Was hat das mit dieser Abschaltung von UMTS (3G) auf sich? Hat das eine Auswirkung auf die Oyster\u00ae Connect?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]3G, auch als UMTS bekannt, war Anfang der 2000er Jahre die dritte Generation (daher 3G) von Mobilfunknetzen. \u00dcber dieses Netz kann sowohl Telefonie als auch Datenverkehr abgewickelt werden. Nach heutigen Ma\u00dfst\u00e4ben ist die Daten\u00fcbertragungsgeschwindigkeit jedoch eher gering und der weit fortgeschrittene LTE (4G) Ausbau hat das 3G Netz quasi obsolet gemacht.\nAlle drei deutschen Mobilfunknetzbetreiber haben angek\u00fcndigt bis Ende 2021 das 3G Netz nach und nach abzuschalten, damit die frei werdenden Frequenzen f\u00fcr LTE oder 5G verwendet werden k\u00f6nnen.\n\nDie Oyster\u00ae Connect verwendet UMTS (3G) nur dann, wenn LTE (4G) nicht verf\u00fcgbar ist. Die \u00dcbertragungsgeschwindigkeit ist dann  bereits sehr viel langsamer als via LTE.\nIst weder 4G noch 3G verf\u00fcgbar, so nimmt die Oyster\u00ae Connect als letzten Rettungsanker GSM (2G), auch als EDGE bekannt. Das ist dann extrem langsam, erlaubt aber meistens immerhin noch eine Internetverbindung.\nDa diese Umschaltung zwischen den Netzgenerationen seitens der Oyster\u00ae Connect vollautomatisch funktioniert m\u00fcssen sie _nichts tun_!\nAls Konsequenz der 3G Abschaltung wird schlicht nur noch entweder LTE (4G) oder GSM (2G) zur Verf\u00fcgung stehen.[\/et_pb_toggle][et_pb_toggle title=\"Meine Oyster\u00ae Connect arbeitet immer nur im 3G Netz. Kein LTE! Was ist da los?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Eventuell haben Sie eine sehr alte SIM-Karte in die Oyster\u00ae Connect gesteckt. Mit sehr alt ist etwa 15 Jahre aufw\u00e4rts gemeint. Meistens handelt es sich dabei um Prepaid SIM Karten, die viele Jahre in einem \u201eReserve Handy\u201c gesteckt haben. Diese alten SIM Karten erlauben aus technischen Gr\u00fcnden die Nutzung von LTE nicht! Ungeachtet dessen, ob der damit verbundene Vertrag oder Tarif dies heutzutage zulassen w\u00fcrde.\n\nIn so einem Fall wird die Oyster\u00ae Connect zwangsweise nur stark ausgebremst im 2G oder 3G Netz arbeiten k\u00f6nnen. Aber da 3G bis Ende 2021 fl\u00e4chendeckend abgeschaltet sein soll, und 2G kaum nutzbaren Datenverkehr erm\u00f6glicht, ist solch eine alte SIM Karte f\u00fcr Daten\u00fcbertragungen definitiv nicht mehr geeignet!\n\nAber keine Sorge: Die Mobilfunkanbieter tauschen derart alte Karten gerne gegen eine aktuelle Karte aus. Wenden Sie sich dazu an die Hotline Ihres Anbieters!  Mit der neuen Karte wird die Oyster\u00ae Connect dann pl\u00f6tzlich auch sehr viel schnellere Daten\u00fcbertragung im LTE Netz erlauben.[\/et_pb_toggle][et_pb_toggle title=\"Verbraucht die Oyster\u00ae ohne mein Zutun (LTE) Datenvolumen?\" open_toggle_text_color=\"#213A8F\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#FFFFFF\" icon_color=\"#213A8F\" _builder_version=\"4.17.3\" _module_preset=\"default\" title_text_color=\"#213A8F\" title_font_size=\"18px\" body_text_color=\"#213A8F\" body_font_size=\"15px\" custom_margin=\"||5px||false|false\" border_width_all=\"2px\" border_color_all=\"#213A8F\" global_colors_info=\"{}\"]Nein! Die Oyster\u00ae Connect selbst verbraucht praktisch keinerlei Datenvolumen. Allerdings sind Ihre pers\u00f6nlichen Endger\u00e4te mit dem LAN oder WLAN der Oyster\u00ae Connect verbunden! Diese Ger\u00e4te nehmen nur wahr, dass sie \u00fcber ein LAN bzw. WLAN mit dem Internet verbunden sind \u2013 eben ganz wie am station\u00e4ren Anschluss daheim. Dort spielt die Menge an Daten in der Regel keine Rolle, weswegen Endger\u00e4te gerne ungebremst und in gro\u00dfem Stil Daten in das Netz hochladen oder auch herunterladen \u2013 und alles ohne Ihr Zutun! Das k\u00f6nnen z.B. automatische Datensicherungen oder Cloud-Dienste oder auch Software-Updates sein. So k\u00f6nnen Nacht f\u00fcr Nacht durchaus hunderte Megabyte an Datenverkehr entstehen! Im Anwendungsfall der Oyster Connect ist der Verbrauch an Daten jedoch immer relevant, da via LTE die Datenmenge fr\u00fcher oder sp\u00e4ter an ein Limit kommt. Ihr Endger\u00e4t kann jedoch meist nicht selbst unterscheiden ob das WLAN nun station\u00e4r oder via LTE ins Internet geht.\n\nWie hindere ich mein Endger\u00e4t also daran ungehemmt Datenvolumen zu verbrauchen? Sowohl bei iOS (Apple) als auch bei Android Betriebssystemen gibt es jeweils in den Einstellungen (Eigenschaften) einzelner WLAN die M\u00f6glichkeit einen \u201eDatensparmodus\u201c (bei Apple) oder die Option \u201eAls kostenpflichtig behandeln\u201c (bei Android) zu aktivieren. Dann wei\u00df Ihr Endger\u00e4t, dass es mit dem Datenverbrauch \u00fcber dieses spezielle WLAN ebenso sparsam umgehen muss als wenn es seine eigene LTE-Verbindung benutzt.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]","_et_gb_content_width":"","footnotes":""},"class_list":["post-4400","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | Oyster by ten-Haaft<\/title>\n<meta name=\"description\" content=\"Do you have questions about one of our products or about your purchase? In the ten-Haaft FAQs you will find the right answer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ten-haaft.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs | Oyster by ten-Haaft\" \/>\n<meta property=\"og:description\" content=\"Do you have questions about one of our products or about your purchase? 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